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TIAA modernizes the customer journey with AI

CIO

TIAA has also equipped JSOC with AI operations (AIOps) functionality to “proactively understand what is happening with anomaly detection, incident response management, root cause analysis, and predictive analytics of different customer journeys,” Durvasula says.

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Streaming Analytics in the Real World

Cloudera

From leading banks, and insurance organizations to some of the largest telcos, manufacturers, retailers, healthcare and pharma, organizations across diverse verticals lead the way with real-time data and streaming analytics. The data shelf life is decreasing,” said Marr. This speed of change has enormous implications for businesses.

Analytics 102
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DIY cloud cost management: The strategic case for building your own tools

CIO

He and his teams tried a few off-the-shelf tools but were never satisfied with the support for linking a cloud resource to a line of business to determine ownership. And that’s all before considering the need to fuel new AI initiatives , which can push cloud costs up further.

Tools 311
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AI adoption accelerates as enterprise PoCs show productivity gains

CIO

We don’t want to just go off to the next shiny object,” she says. “We For example, if production in one business unit is short on eight-inch steel rods needed to finish orders in assembly, and another area of the business has 10-inch rods on hand, the AI might suggest using the longer rods and cutting them down to make the delivery deadline.

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Low code/no code tools reap IT benefits—with caveats

CIO

Here are some examples of how IT pros are using low code/no code tools to deliver benefits beyond just reducing the workload on professional developers. A September 2021 Gartner report predicted that by 2025, 70% of new applications developed by enterprises will use low-code or no-code technologies, up from less than 25% in 2020.

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IBM and AWS Create a Path to Modernization Via Industry-Specific Solutions

CIO

Consider the critical area of security controls, for example. Modernization journeys are complex and typically highly custom, dependent on an enterprise’s core business challenges and overall competitive goals. Yet one way to simplify transformation and accelerate the process is using an industry-specific approach.

AWS 286
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Physical experience, digital convenience: The future of retail

CIO

These examples highlight the customer experience promise of phygital, and today’s retailers are keen to connect the dots. How do physical retailers bridge the gap in data and analytics, and use it to improve customer experience? Worldwide ecommerce sales are at 20% of total retail sales, while the figure is 15% for the US. Can AI help?

Retail 227