Bots and beyond: How the AI revolution is shifting the paradigm for customer experience in smart banking
CIO
APRIL 25, 2023
One of the key priorities of the modern payment sector is to build an e-payments society with seamless interoperability among e-wallets. Today’s consumers are accustomed to smooth, frictionless online shopping – and they increasingly expect the same kind of digital experiences from their banks. Insider Intelligence found that 89% of U.S.
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