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Off the Shelf vs Custom Software: Making the Right Choice for Your Business

Trigent

Here’s all that you need to make an informed choice on off the shelf vs custom software. While doing so, they have two choices – to buy a ready-made off-the-shelf solution created for the mass market or get a custom software designed and developed to serve their specific needs and requirements.

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TIAA modernizes the customer journey with AI

CIO

Sastry Durvasula, chief information and client services officer at TIAA, says the multilayered platform’s extensive use of machine learning as part of its customer service line partnership with Google AI makes JSOC a formidable tool for financial and retirement planning and guiding customers through complex financial journeys.

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How real-time operational insights drive superior tech platform development

CIO

As SaaS solutions gain greater market share, and build mindshare, operational know-how is becoming critical to both their development and evolution. One of the biggest issues for any development team is obtaining real and timely user feedback. Traditional development approaches can also cause lengthy release cycles.

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Generative AI is a make-or-break moment for CIOs

CIO

Hardly a day goes by without some new business-busting development on generative AI surfacing in the media. Doing so requires developing use cases based on a deep understanding of the unit economics of gen AI, the resources needed to capture those benefits, and the feasibility of executing the work given existing capabilities.

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9 CRM trends for 2024

CIO

And a lot of that comes down to the vast amounts of customer data CRM systems contain and their capabilities for pulling insights from that data through AI and machine learning — functionality that is becoming increasingly vital for enterprises across nearly every industry. Another important application of ML/AI is data analytics.

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Know before you go: 6 lessons for enterprise GenAI adoption

CIO

Many organizations know that commercially available, “off-the-shelf” generative AI models don’t work well in enterprise settings because of significant data access and security risks. For example, in customer support, you’ve likely heard “This call may be recorded for training purposes.”

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Taktile raises $20M to help fintech companies test and deploy decision-making models

TechCrunch

The logic behind many fintech companies’ automated decisions — decisions that determine whether a customer is approved for a credit line, for example — is hard-coded into their app’s backend. “This round will help us further accelerate our ongoing expansion in the U.S., ” Image Credits: Taktile. .

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