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5 key metrics for IT success

CIO

IT leaders are drowning in metrics, with many finding themselves up to their KPIs in a seemingly bottomless pool of measurement tools. There are several important metrics that can be used to achieve IT success, says Jonathan Nikols, senior vice president of global enterprise sales for the Americas at Verizon. Here they are.

Metrics 348
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How to capture qualitative metrics

Martin Fowler

Abi Noda and Tim Cochran complete their article on qualitative metrics by outlining how to capture them effectively. They discuss the mental steps that people go through as they respond to a survey and provide a template to get started when assessing developer experience.

Metrics 190
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TechCrunch+ roundup: 3 key hiring metrics, building SDR teams, insurtech investor survey

TechCrunch

In practice, however, sales development representatives (SDRs) do most of the work required to land new customers, “making cold calls, writing email outreach, or sending outbound mail,” says GTM strategist Mike Tong. . That said, getting it right is likely the most important thing you can do for your business.”

Metrics 242
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TechCrunch+ roundup: Vanity metric dangers, planning for failure, Black founders survey

TechCrunch

. “The truth is: vanity metrics don’t measure how engaged potential customers are, ” writes Christopher P. Relying on vanity metrics is like attending a Little League awards dinner: Everyone goes home a winner! Banish vanity metrics from your startup’s pitch deck. And also: how it will lose money.

Metrics 203
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How Can We Stop Under Utilizing a Key User Experience Champion?

Speaker: Miles Robinson, Agile and Management Consultant, Motivational Speaker

However, despite the importance of the customer's voice, it has become one of the most overlooked aspects, leading to a gap between vision and execution on even the most practical metrics. Review customer feedback surveys. As the CTO, it is your job to determine how to implement these important features. Revitalize QA as champions.

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Survey Shows Increased Reliance on DORA Metrics

DevOps.com

A new survey found just under a quarter (23%) of respondents are now tracking all four of the DevOps metrics defined by the DevOps Research and Assessment Team (DORA), with another 17% now tracking three. The post Survey Shows Increased Reliance on DORA Metrics appeared first on DevOps.com.

Survey 121
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3 Key Metrics That Employee Engagement Surveys Miss

Harvard Business Review

Traditional employee engagement surveys just aren’t working how we need them to. As the employee disengagement trends upward, the author suggests dispensing with these surveys and reinventing them internally, tailored to your organization’s unique context. And they’re expensive, too.

Survey 119