article thumbnail

UPS delivers customer wins with generative AI

CIO

United Parcel Service last year turned to generative AI to help streamline its customer service operations. MeRA, which has earned UPS a 2024 CIO 100 Award for IT innovation and leadership, automates responses to some of the roughly 52,000 customer e-mails UPS receives each day, according to the company.

article thumbnail

Inside Walmart’s generative AI journey

CIO

“Our people make the difference” — a common catchphrase of Walmart founder Sam Walton — still guides the company’s path forward as it ventures into the future with generative AI. The move places Walmart among a handful of companies (aside from tech giants) that have leveraged generative AI at scale.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Generative AI sparks family business renaissance: PwC report

CIO

The next generation of leaders in family businesses is poised to embrace the transformative power of generative AI (GenAI) despite marked resistance from the incumbent leaders, according to a PwC report. Generative AI, IT Leadership

article thumbnail

Dairyland powers up for a generative AI edge

CIO

Drawing on his experience, deep technical insight, and doctorate in information systems, Melby had several practical ideas right away about how to apply machine learning models and generative AI to serve that mission and to produce other business efficiencies.

article thumbnail

Paving the way for generative AI proficiency in the workplace

CIO

When I mentioned that part of my job involves thought leadership around digital trends like generative AI, the first comment was, “Wow, you must be busy this year.” Adobe Photoshop now includes a “generative fill” option to let AI take a pass at edits. The largest variable remains the question of how.

article thumbnail

The potential for generative AI in government and public services

CIO

Governments and public service agencies understand the enormous potential of generative AI. Recent research by McGuire Research Services for Avanade, shows 82% of government employees are using AI on a daily or weekly basis, while 84% of organisations plan to increase their IT investments by up to 24% to take advantage of AI.

article thumbnail

From fear to abundance: Rethinking job security in the age of generative AI

CIO

By Chet Kapoor, Chairman & CEO at DataStax Along with the exciting possibilities of generative AI (genAI), there have been concerns around job (in)security and displacement. Proactive strategies Proactive measures should be taken to address concerns about job insecurity and displacement.