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Survey: Execs eager to implement generative AI, but few know how

CIO

Overwhelming majorities of executives around the world are planning to spend money on generative AI this year, but very few are truly ready for the technology, according to a survey released today by the Boston Consulting Group. Generative AI

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UPS delivers customer wins with generative AI

CIO

United Parcel Service last year turned to generative AI to help streamline its customer service operations. Customer service is emerging as one of the top use cases for generative AI in today’s enterprise, says Daniel Saroff, group vice president of consulting and research at IDC.

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Enterprises enthusiastic about generative AI, Foundry survey shows

CIO

Generative AI is already making deep inroads into the enterprise, but not always under IT department control, according to a recent survey of business and IT leaders by Foundry, publisher of CIO.com. The survey found tension between business leaders seeking competitive advantage, and IT leaders wanting to limit risks.

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Generative AI sparks family business renaissance: PwC report

CIO

The next generation of leaders in family businesses is poised to embrace the transformative power of generative AI (GenAI) despite marked resistance from the incumbent leaders, according to a PwC report. The survey findings too echoed Hinojosa’s sentiment.

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With generative AI, IT must deliver knowledge…not just technology

CIO

You don’t have to look further than recent headlines to know generative AI has garnered outsized attention in 2023. The case for GenAI education as part of IT’s remit At first blush, training and educating users on how to use generative AI may seem outside the typical scope of IT, but GenAI is not a typical tech transformation.

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CIOs not entirely sold on generative AI copilots

CIO

The enterprise version of Gemini, Google’s AI assistant, is similarly priced. Price is a big reason why the University of California, Riverside, is hedging its bets and evaluating several AI tools, says Matthew Gunkel, the university’s CIO. The fear of the blank page Many of those surveyed by Microsoft aren’t paying the bill, however.

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10 most in-demand generative AI skills

CIO

If any technology has captured the collective imagination in 2023, it’s generative AI — and businesses are beginning to ramp up hiring for what in some cases are very nascent gen AI skills, turning at times to contract workers to fill gaps, pursue pilots, and round out in-house AI project teams.