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Innovating Services for a Digital, Intelligent Future

CIO

According to Foundry’s State of the CIO 2024 study, technology leaders will be focused on driving digital innovation, redesigning processes, and modernising infrastructure and apps in the next three years in order to stay ahead. Tackling these requires innovation, built from a base of experience and knowledge.

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American Honda IT to fuel innovation with generative AI

CIO

For automakers such as Honda, generative AI provides an opportunity to enable their automobile designers and developers to innovate on a higher level, says Craig Powers, research director for worldwide digital business strategies at IDC.

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4 tips for championing contact center innovation from an award-winning customer experience leader

CIO

Innovation is essential, especially in the contact center as the tip of the spear in customer experience, but how do you activate your modernization plan? There’s something to be said about preserving all the training and workflows and processes and incrementally building in a way that makes sense for your organization.

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Avoid generative AI malaise to innovate and build business value

CIO

It isn’t for lack of effort, as recent research suggests. The research cited a lack of talent and skills to work with the technology (62%), unclear AI and GenAI investment priorities (47%), and the absence of a strategy for responsible AI (41%) as the top three obstacles. Right-size your model(s).

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Banking on customer experience and security via technology-based innovation

CIO

To better understand the impact of specific technologies on banking, Iron Mountain conducted digital listening research that analyzed public conversations about emerging technology tools. Source: “Innovation Digital Listening Research.” Conducted by Quadrant Strategies for Iron Mountain.

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Digital listening reveals 3 leading innovation drivers

CIO

According to research sponsored by techradar.pro, an astonishing 39% of U.S. To gain perspective, Iron Mountain sponsored research by Quadrant Strategies, which used digital listening technologies to study public online conversation trends among enterprise decision-makers. and tokenization. higher [in 2022] than in 2017.”

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What is transformational leadership? A model for motivating innovation

CIO

The transformational leadership approach encourages, inspires, and motivates employees to innovate and create the change necessary to shape the future success of the company. Employees on the leadership track will also be prepared to become transformational leaders themselves through mentorship and training.