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5 key metrics for IT success

CIO

IT leaders are drowning in metrics, with many finding themselves up to their KPIs in a seemingly bottomless pool of measurement tools. There are several important metrics that can be used to achieve IT success, says Jonathan Nikols, senior vice president of global enterprise sales for the Americas at Verizon. Here they are.

Metrics 344
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The Shift Beyond the Hype: Transitioning from Vanity Metrics to Authentic Business Objectives

Xebia

Introduction Among the sea of metrics, vanity numbers have often taken the spotlight, leaving many organizations lost in a world of misleading indicators and superficial gains. The catch is that many of these metrics (Website views, Leads in Sales Funnel, Marketing spent, Revenue without profit etc.)

Metrics 130
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15 Key Product Management Metrics and KPIs

Altexsoft

To deliver the most value, encourage your return and loyalty, executives of companies like these start their weeks with looking at metrics – pieces of quantifiable data that illustrate the changes in revenue and customer behavior. In this article, we will introduce you to metrics and KPIs to track your product success.

Metrics 92
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The Ultimate Model for Managing Performance in Agile Environments

Xebia

Balancing these factors is critical to good performance in Agile organizations. It needs continuous attention and must be built across the entire organization. We have specifically chosen the following five areas as they mirror the five main characteristics of Agile organizations, as elucidated in a landmark 2018 McKinsey paper.

Agile 130
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10 Help Desk Metrics to Track for Maximum Efficiency

Kaseya

What are help desk metrics? IT technicians use several metrics to track help desk performance and ensure that it remains productive, efficient and operates at its best capacity. IT technicians use several metrics to track help desk performance and ensure that it remains productive, efficient and operates at its best capacity.

Metrics 59
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Lean IT: Data driven steering of IT Organizations

Capgemini

In new (agile) as well as hybrid (bimodal) IT Organizations we’re facing a lot of common misconceptions about organizational steering: “We are agile, we don’t need steering metrics” is just one of them, but by far the most common. Step one – determination of the main functional, personal and technical issues driving the organization.

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Apiumhub interviews Joao Rosa at the Global Software Architecture Summit

Apiumhub

Last October, Apiumhub organized the Global Software Architecture Summit , a 2-day event in which software architects from around the world came together to improve their skills, share knowledge, and connect with like-minded professionals. What software architecture metrics do you normally use? Briefly introduce yourself.