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5 key metrics for IT success

CIO

IT leaders are drowning in metrics, with many finding themselves up to their KPIs in a seemingly bottomless pool of measurement tools. There are several important metrics that can be used to achieve IT success, says Jonathan Nikols, senior vice president of global enterprise sales for the Americas at Verizon. Here they are.

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Glean aims to help employees surface info across sprawling enterprise systems

TechCrunch

The veracity of metrics like these has been challenged over the years. To address this, Glean uses AI systems to predict for every query the relative importance of content across these sources, training separate systems on customer data to learn company-specific jargon, concepts, entities, and acronyms.

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15 Key Product Management Metrics and KPIs

Altexsoft

To deliver the most value, encourage your return and loyalty, executives of companies like these start their weeks with looking at metrics – pieces of quantifiable data that illustrate the changes in revenue and customer behavior. In this article, we will introduce you to metrics and KPIs to track your product success.

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10 Help Desk Metrics to Track for Maximum Efficiency

Kaseya

Without a system or process, users will not know where to direct their queries and IT technicians will not know how to track and resolve tickets. What are help desk metrics? IT technicians use several metrics to track help desk performance and ensure that it remains productive, efficient and operates at its best capacity.

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The Ultimate Model for Managing Performance in Agile Environments

Xebia

It’s almost as if it was a dirty word, because, as they say, “Wasn’t this the dominant, KPI-driven, directive, performance-drivenmindset we tried to get rid of in the first place? If that isn’t enough, a lot of Agilists cringe at the idea of performance in an Agile environment. Agile isn’t about performance!”

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Apiumhub interviews Joao Rosa at the Global Software Architecture Summit

Apiumhub

We had the opportunity to interview Joao Rosa at the conference to learn more about his experience as a GSAS speaker and his chapter in the Software Architecture Metrics book recently published by O’Reilly. What software architecture metrics do you normally use? How do people view the systems that they work with?

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Pitch Deck Teardown: Vori’s $10M Series A deck

TechCrunch

“We removed some in-the-weeds data about growth loop conversion metrics,” the team told me, “along with sales cycle/revenue traction.” Vori-at-a-glance — (KPI slide, lightly redacted). Vori shared 13 slides, redacting a little bit of information. ” Cover slide. Mission statement slide.