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Community Forums for Technical Support: Best Effort vs. Best-in-Class

DevOps.com

Vendor community forums lag further behind with significantly lower activity levels leading to costly support cases with average time to resolve of 14 days. The post Community Forums for Technical Support: Best Effort vs. Best-in-Class appeared first on DevOps.com. As the pace and […].

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Top 8 IT certifications in demand today

CIO

Certified Agile Leadership (CAL) The Certified Agile Leadership (CAL) certification is offered by ScrumAlliance and includes three certification modules, including CAL Essentials, CAL for Teams, and CAL for Organizations.

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10 hottest IT jobs for salary growth in 2023

CIO

Key skills for the role include resource allocation, risk and change management, quality assurance, communication, and leadership and team building. Help desk technician Help desk technicians are responsible for supporting end-users and helping them work through software and hardware related issues.

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Aligning security and business strategies

CIO

Felix Gaehtgens et al, Top Strategic Technology Trends for 2022: Cybersecurity Mesh, Gartner, October 18, 2021 For more cybersecurity thought leadership, please visit us online. Before this, Sean was involved in software development, technical support, and consulting services for a range of Internet security solutions.

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Why Ruby Life CISO George Al Koura puts people first

CIO

For Al Koura, it’s a constant learning process inherent to a leadership journey that was never straightforward or predetermined from the start, with a non-traditional path to entry for a tech career. “I So a lot of important leadership lessons were learned through that process. I actually don’t have a formal STEM education,” he says.

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Technology Companies Need to Make Hard Choices to Teach More ‘Soft Skills”

CIO

Many are also setting up certification programs to arm their work forces with more of the IT “ technical skills ” that are in high demand – everything from networking to technical support to machine learning to cybersecurity and analytics. Efforts like these can help raise the technical skill levels inside organizations.

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Open Source Communities Need More Than Funding From Big Tech

DevOps.com

In recent years, major players like Microsoft, Amazon and Google have increased their involvement in open source projects, providing both financial and technical support. More consistent contributions from big tech—whether in the form of people or resources—is exactly what the open source community needs.