services ai 
CIO
APRIL 17, 2024
Certinia has joined the growing ranks of enterprise software vendors turning to generative AI to enhance their offerings. The estimation process is notoriously complex — and lengthy — in the professional services sector. The Spring ’24 update, released today, contains numerous enhancements to Certinia’s core offerings.
CIO
MARCH 6, 2024
IT industry researchers believe the biggest impact of gen AI this year will be in customer experience (CX), with organizations using vast amounts of data to communicate with consumers and resolve problems faster. The tech researcher says companies will increase their use of AI-enabled tools to augment customer service agents’ capabilities.
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CIO
APRIL 12, 2024
prides itself in delivering “legendary” customer service, and it has turned to artificial intelligence to assist with that goal. A new support tool, Hey GURA, combines generative AI with headsets to provide store employees with all kinds of information on the fly. Tractor Supply Co. It makes the team member much more efficient.”
CIO
DECEMBER 27, 2023
Highly regulated, customer-centric, and dependent on layers of human involvement and manual processes, financial services are ripe for automation through artificial intelligence (AI). Those same characteristics, however, reveal the risks AI pose to this sector. AI is not the future of financial services — it’s the present.
Advertiser: Data Robot
Democratization puts AI into the hands of non-data scientists and makes artificial intelligence accessible to every area of an organization. But in order to reap the rewards that AI offers, it is essential that businesses first address how their organizations are set up, from their people to their processes. Building trust in AI.
CIO
DECEMBER 8, 2023
“One of my bold bets is I want to eliminate our traditional service desk by 2025,” says Jason Ballard, IT executive and general manager for infrastructure and operations services at Toyota Motor North America. Toyota is an early mover when it comes to generative AI, with roots in its robotic process automation (RPA) efforts.
CIO
NOVEMBER 20, 2023
Not all AI-powered customer service chatbots are created equal—or created well. Take AVA, the AI-infused customer support bot that AirAsia introduced in 2019. She’s been replaced by a second-generation AI bot, Bo.) With enterprise spending on generative AI projected to hit $1.3
Advertiser: Data Robot
The game-changing potential of artificial intelligence (AI) and machine learning is well-documented. Any organization that is considering adopting AI at their organization must first be willing to trust in AI technology. Download the report to gain insights including: How to watch for bias in AI.
Advertiser: Data Robot
Recognizing the need to provide policymakers with accurate predictions of the spread of the coronavirus, DataRobot delivered an AI simulation of the spread of the coronavirus to the Department of Health and Human Services that soon became part of the ecosystem combating the pandemic. Modernization of U.S. health reporting standards.
Advertiser: Data Robot
By leveraging the power of automated machine learning, banks have the potential to make data-driven decisions for products, services, and operations. Read the whitepaper, How Banks Are Winning with AI and Automated Machine Learning, to find out more about how banks are tackling their biggest data science challenges.
Advertiser: Data Robot
By leveraging the power of automated machine learning, banks have the potential to make data-driven decisions for products, services, and operations. Read the white paper, How Banks Are Winning with AI and Automated Machine Learning, to find out more about how banks are tackling their biggest data science challenges.
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Dialogview is revolutionizing VoIP services with its AI-powered platform, which is now available for white labeling. With advanced conversational AI, Dialogview understands customer sentiments and queries in real time, without any button presses needed by users.
Speaker: Dick Stark and Casey Steenport
70% of business decision-makers say that employees focus on more meaningful work with AI. The big buzz is around Artificial Intelligence, and how it can help IT service delivery teams crush their goals. You may have this question in your mind - ‘Is this the right time for deploying AI?' Customers have used AI for their success.
Advertiser: Data Robot
The buzz around generative AI shows no sign of abating in the foreseeable future. Enterprise interest in the technology is high, and the market is expected to gain momentum as organizations move from prototypes to actual project deployments.
Speaker: Ahmad Jubran, Cloud Product Innovation Consultant
Those previous architectures, which were optimized for transactional systems, aren't well-suited for the new age of AI. Take your product a step further in the cloud with ML and AI services. Many do this by simply replicating their current architectures in the cloud. Optimize serverless and managed data processing pipelines.
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