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CIOs eager to scale AI despite difficulty demonstrating ROI, survey finds

CIO

However, barriers such as adoption speed and security concerns hinder rapid AI integration, according to a new survey. Of the 750 CIOs around the world surveyed by Lenovo, 81% said they are already leveraging third-party AI Tools or deploying a mix of third-party and proprietary AI.

Survey 342
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6 most underhyped technologies in IT — plus one that’s not dead yet

CIO

But with all due respect, AI is hardly the only critical tech in town. Isn’t it time some of those overlooked and underappreciated technologies get their due? Some clues are found in the 2023 Cloud Business Survey from professional services firm PwC. with best-in-class companies “reaping an enviable 13% ROI.” We think so.

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It’s time to abandon business intelligence tools

TechCrunch

Organizations spend ungodly amounts of money — millions of dollars — on business intelligence (BI) tools. Unfortunately, many are dissatisfied with their current tools due to the loss of productivity, multiple “sources of truth,” and the lack of integration with their current tools and systems.

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YC-backed Tablevibe’s customer surveys help restaurants reduce their reliance on delivery apps

TechCrunch

Food delivery apps offer convenience for customers, but a host of headaches for restaurants, like commissions as high as 40% and very few tools to build customer loyalty. Tablevibe is integrated with Google Reviews, so if someone gives the restaurant a high rating, they are asked if they want to make it public.

Survey 252
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Garner Health raises $45M Series B for ‘totally objective’ doctor review service

TechCrunch

When you shop for a holiday gift, you probably read at least one review. Garner Health’s bet is when you look for a doctor, you’ll want to do the same thing — but you’ll find that existing reviews aren’t enough to go on. . And we’re getting over 40% of employees to use our tool to find a doctor.

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Sweep, a no-code config tool for Salesforce software, raises $28M

TechCrunch

A 2021 survey from CRM software vendor SugarCRM found that 50% of companies don’t know how to access customer data across their marketing, sales and service systems, while 53% said the administrative burdens of their CRM software causes friction for their sales team. In the worst case, the consequences can be severe.

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When your AI chatbots mess up

CIO

Barely a year after the release of ChatGPT and other generative AI tools, 75% of surveyed companies have already put them to work, according to a VentureBeat report. AI systems can also overlook complex bugs or security issues that only a developer would catch and resolve. Security guardrails.