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Use customer health data to grow and forecast NRR

TechCrunch

Kellie Capote is chief customer officer at Gainsight , where she leads the entire post-sales organization, including customer success management, support, professional services and the CS Ops & Scale teams. And which strategies and activities should your sales and post-sales teams pursue in response to this data? Deployment.

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Transforming Bad Leadership into a Beacon of Growth

CO2 Business Leadership

What is Bad Leadership? Bad leadership encompasses a range of behaviors, qualities, and styles that negatively impact an organization , its employees, and its goals. Here are some key aspects that define bad leadership: Poor Communication : Bad leaders often fail to communicate effectively with their team.

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9 tips for achieving IT service delivery excellence

CIO

IT service delivery enables an organization to give end users access to essential IT services by designing, developing, and deploying key technology resources, including applications and data. Develop a structured service catalog and adapt Achieving service delivery excellence is not a one-size-fits-all process.

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How modern CIOs are freeing up time to lead strategy

CIO

It requires strong industry partnerships with organisations that can quickly supply talented consultants, avoiding the skills crunch in the employment market, evaluating the whole network architecture and ensuring there are no weak links in the chain.

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5 Tips for Successfully Implementing Behavior-Driven Development in Your Team

Gorilla Logic

Have you ever been part of a team where tickets are hard to understand or don’t supply enough detail for the team to properly work? Experiences like these make many developers think about using Behavior-Driven Development (BDD). Know your team members You work with your team every day and know them well.

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Inside Nasdaq’s AI-fueled pivot to SaaS provider

CIO

Additionally, Peterson says large language models (LLMs) are enabling Nasdaq to “create new kinds of intelligence reports for investors and corporate customers that leverage the company’s proprietary data sets and drive faster, more impactful content creation in Nasdaq’s marketing and communication teams.”

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CIOs rise to the ESG reporting challenge

CIO

CIOs — who sign nearly half of all net-zero services deals with top providers, according to Everest Group analyst Meenakshi Narayanan — are uniquely positioned to spearhead data-enabled transformation for ESG reporting given their data-driven track records. Then they need to engage and align with the right people in the organization.

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