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UPS delivers customer wins with generative AI

CIO

United Parcel Service last year turned to generative AI to help streamline its customer service operations. MeRA, which has earned UPS a 2024 CIO 100 Award for IT innovation and leadership, automates responses to some of the roughly 52,000 customer e-mails UPS receives each day, according to the company.

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Generative AI gold rush drives IT spending — with payoff in question

CIO

A scramble to invest in artificial intelligence and a natural replacement cycle for computing devices purchased during the COVID pandemic will lead to an 8% increase in global IT spending this year, Gartner predicted. There were very robust stories about how great generative AI was going to be.” growth in 2023.

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3 key digital transformation priorities for 2024

CIO

The analyst reports tell CIOs that generative AI should occupy the top slot on their digital transformation priorities in the coming year. Moreover, the CEOs and boards that CIOs report to don’t want to be left behind by generative AI, and many employees want to experiment with the latest generative AI capabilities in their workflows.

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Generative AI copilots are your productivity rocket boosters

CIO

So much digital ink has been spilled regarding how generative AI is a first-class productivity booster. Ninety-one percent of business and technology leaders surveyed by Deloitte 1 expect genAI to improve their organizations’ productivity, with 27% expecting a significant productivity boost. 2024 Generative AI

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The CIO’s 2024 AI playbook

CIO

The AI hype cycle has peaked: Tens of thousands of companies helped get it there with generative AI in 2023, with two-thirds now reporting they have deployed GAI tools to their workforce. After a year of frenzied experimentation and investment, executives will have to identify truly valid use cases (and ROI) for AI in 2024.

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Giga ML wants to help companies deploy LLMs offline

TechCrunch

AI is all the rage — particularly text-generating AI, also known as large language models (think models along the lines of ChatGPT). In one recent survey of ~1,000 enterprise organizations, 67.2% say that they see adopting large language models (LLMs) as a top priority by early 2024.

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8 pressing needs for CIOs in 2024

CIO

The most pressing responsibilities for CIOs in 2024 will include security, cost containment, and cultivating a data-first mindset.” Here, we detail those and others that comprise eight of the top priorities for CIOs in 2024. Adaptability and useability of AI tools For CIOs, 2023 was the year of cautious experimentation for AI tools.

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