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UPS delivers customer wins with generative AI

CIO

United Parcel Service last year turned to generative AI to help streamline its customer service operations. MeRA, which has earned UPS a 2024 CIO 100 Award for IT innovation and leadership, automates responses to some of the roughly 52,000 customer e-mails UPS receives each day, according to the company.

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3 key digital transformation priorities for 2024

CIO

The analyst reports tell CIOs that generative AI should occupy the top slot on their digital transformation priorities in the coming year. Moreover, the CEOs and boards that CIOs report to don’t want to be left behind by generative AI, and many employees want to experiment with the latest generative AI capabilities in their workflows.

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Generative AI sparks family business renaissance: PwC report

CIO

The next generation of leaders in family businesses is poised to embrace the transformative power of generative AI (GenAI) despite marked resistance from the incumbent leaders, according to a PwC report.

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8 pressing needs for CIOs in 2024

CIO

The most pressing responsibilities for CIOs in 2024 will include security, cost containment, and cultivating a data-first mindset.” Here, we detail those and others that comprise eight of the top priorities for CIOs in 2024. Among the various strategies at our disposal, automation stands out as a pivotal solution,” she says. “In

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13 IT resolutions for 2024

CIO

CIOs are readying for another demanding year, anticipating that artificial intelligence, economic uncertainty, business demands, and expectations for ever-increasing levels of speed will all be in play for 2024. Here’s what they list as their 2024 resolutions. He sees 2024 as the year to have good answers.

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The CIO’s 2024 AI playbook

CIO

The AI hype cycle has peaked: Tens of thousands of companies helped get it there with generative AI in 2023, with two-thirds now reporting they have deployed GAI tools to their workforce. Here are three strategies designed to help CIOs and others maximize their return not just on AI, but all essential tech.

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SAP 2024 outlook: 5 predictions for customers

CIO

SAP customers have a lot to navigate in 2024. Those listening to SAP with intent will come to appreciate that SAP’s goal is to position itself for accelerated growth via next-generation platforms, enabled by generative AI, by leveraging customer data accessed through its RISE and GROW offerings.