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UPS delivers customer wins with generative AI

CIO

United Parcel Service last year turned to generative AI to help streamline its customer service operations. MeRA, which has earned UPS a 2024 CIO 100 Award for IT innovation and leadership, automates responses to some of the roughly 52,000 customer e-mails UPS receives each day, according to the company.

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Avoid generative AI malaise to innovate and build business value

CIO

Despite the promise generative AI holds for boosting corporate productivity, closing the gap between its potential and business value remains one of CIOs’ chief challenges. Sixty-six percent of C-level executives are ambivalent or dissatisfied with the progress of their AI or GenAI efforts, according to Boston Consulting Group 1.

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The generative AI revolution is transforming how banks work

CIO

The generative AI revolution has the power to transform how banks operate. Banks are increasingly turning to AI to assist with a wide range of tasks, from customer onboarding to fraud detection and risk regulation. So, as they leap into AI, banks must first ensure that their data is AI-ready.

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Generative AI: 5 enterprise predictions for AI and security — for 2023, 2024, and beyond

CIO

From IT, to finance, marketing, engineering, and more, AI advances are causing enterprises to re-evaluate their traditional approaches to unlock the transformative potential of AI. What can enterprises learn from these trends, and what future enterprise developments can we expect around generative AI?

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3 key digital transformation priorities for 2024

CIO

The analyst reports tell CIOs that generative AI should occupy the top slot on their digital transformation priorities in the coming year. Moreover, the CEOs and boards that CIOs report to don’t want to be left behind by generative AI, and many employees want to experiment with the latest generative AI capabilities in their workflows.

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Oracle expects data-hungry generative AI to drive revenue growth

CIO

Oracle is betting on high demand for data, driven by generative AI -related workloads, to boost revenue in upcoming quarters as enterprises look to adopt generative AI for productivity and efficiency. Generative AI is changing everything. Generative AI, Oracle billion, up 9% from last year.

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13 IT resolutions for 2024

CIO

CIOs are readying for another demanding year, anticipating that artificial intelligence, economic uncertainty, business demands, and expectations for ever-increasing levels of speed will all be in play for 2024. Here’s what they list as their 2024 resolutions. He sees 2024 as the year to have good answers.