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United Airlines gives employees the digital tools to make customers happy

CIO

As CIO of United Airlines, Jason Birnbaum is laser focused on using technology and data to enable the company’s 86,000 employees to create as seamless a customer travel experience as possible. That was our story, and we worked very diligently to change the narrative.”

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Mapping the progress of Air New Zealand’s digital rebuild

CIO

As a household name in international air carriers, Air New Zealand is used to punching above its weight, mainly due to being so remotely based; if you draw 1,200-mile line from Auckland, you don’t even get to the east coast of Australia. This is a chance to start practicing what an airline of the future could look like.

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Taiwanese startup WritePath’s AI tech speeds up financial disclosure translation

TechCrunch

WritePath make the process faster and scalable by combining its AI tech with human translators. The Taipei-based startup’s clients include Foxconn, ASUS, China Airline, the Taiwan Stock Exchange and Taiwan Mobile. The company’s platform combines tech like Warren, its in-house machine translation engine, with human translators.

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Lufthansa’s digital future takes flight with ‘Digital Hangar’

CIO

Each Hangar houses agile coaches, business analysts, data and analytics specialists, product owners, Scrum masters, software engineers, and user interface designers — all with one mission: to elevate the airlines’ digital customer experience before, during, and after the flight. Experience is not only the cherry on the cake.”

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Biometric tech is taking off in airports

The Hustle

While the TSA has used facial recognition tech since 2019, the “tipping point” for air travel biometrics could come in 2024, per The New York Times. United Airlines lets PreCheck travelers use their faces to check bags at select airports. United Airlines lets PreCheck travelers use their faces to check bags at select airports.

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Coforge charts the course for airline transformation in the digital age

Coforge

The airline industry, once a symbol of glamour and freedom, is facing headwinds unlike any faced before. Due to travel restrictions during the pandemic, airlines are now bracing for a digital storm – with a forecast that the industry will invest up to $13 billion to transform the existing technology landscape.

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Joby Aviation partners with Japanese airline to launch air taxi service

TechCrunch

Joby Aviation is partnering with Japanese airline ANA to bring aerial ridesharing services to Japan. The auto giant led Joby’s $590 million Series C round in 2020 and has shared expertise with the startup on electrification technology, as well as manufacturing, quality and cost controls, according to a Joby spokesperson.

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