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UPS delivers customer wins with generative AI

CIO

United Parcel Service last year turned to generative AI to help streamline its customer service operations. MeRA, which has earned UPS a 2024 CIO 100 Award for IT innovation and leadership, automates responses to some of the roughly 52,000 customer e-mails UPS receives each day, according to the company.

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Should you build or buy generative AI?

CIO

Whether it’s text, images, video or, more likely, a combination of multiple models and services, taking advantage of generative AI is a ‘when, not if’ question for organizations. Since the release of ChatGPT last November, interest in generative AI has skyrocketed.

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AI and generative AI are revolutionizing manufacturing…here’s how

CIO

Now, manufacturing is facing one of the most exciting, unmatched, and daunting transformations in its history due to artificial intelligence (AI) and generative AI (GenAI). Manufacturers are attaining significant advancements in productivity, quality, and effectiveness with early use cases of AI and GenAI.

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7 dark secrets of generative AI

CIO

Everyone is still amazed by the way the generative AI algorithms can whip off some amazing artwork in any style and then turn on a dime to write long essays with great grammar. Every CIO and CEO has a slide or three in their deck ready to discuss how generative AI is going to transform their business. Well, many things.

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IT leaders rethink talent strategies to cope with AI skills crunch

CIO

As head of transformation, artificial intelligence, and delivery at Guardian Life, John Napoli is ramping up his company’s AI initiatives. And a big part of that is scaling up AI talent. And given the pool of those with experience in AI is shallow, many CIOs have recognized the need to build AI talent in-house themselves.

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SAP and Nvidia expand partnership to aid customers with gen AI

CIO

SAP and Nvidia announced an expanded partnership today with an eye to deliver the accelerated computing that customers need in order to adopt large language models (LLMs) and generative AI at scale. We wanted to design it in a way that customers don’t have to care about complexity,” he said.

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How AI is reshaping Saudi Aramco’s oil exploration and underwater operations strategy

CIO

Saudi Aramco is spearheading the innovations by embracing cutting-edge technologies like artificial intelligence, both within its core operations and beyond, which places the company ahead of the curve. These images are then analyzed using machine learning algorithms to detect oil spills and pollutants.