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How Business Intelligence can Help Businesses Improve their Customer Experience

Sunflower Lab

Understanding Business Intelligence It has not been long enough since the digitalization of all the businesses and enterprises were forced to go online and remain there for a reasonable period of time. A culture of constant research and invention is necessary for this.

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What are decision support systems? Sifting data for better business decisions

CIO

The concept of DSS grew out of research conducted at the Carnegie Institute of Technology in the 1950s and 1960s, but really took root in the enterprise in the 1980s in the form of executive information systems (EIS), group decision support systems (GDSS), and organizational decision support systems (ODSS).

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What is data analytics? Analyzing and managing data for decisions

CIO

In business analytics, this is the purview of business intelligence (BI). For example, how might social media spending affect sales? Diagnostic analytics uses data (often generated via descriptive analytics) to discover the factors or reasons for past performance.

Analytics 338
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Nektar.ai exits stealth mode to plug CRM data leakages

TechCrunch

is meant to fill gaps and data leakage left by CRM tools with its no-code solution, which captures revenue activity data from email, calendar, chat and social channels like LinkedIn across all stages of the customer lifecycle. The first is that sales teams are often too busy to update their day’s work in a CRM. “A

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Why CIOs should invest in digital through economic headwinds

CIO

Approximately 34% are increasing investment in artificial intelligence (AI) and 24% in hyper-automation as well. Sanchez-Reina also described such investment as a two-for-one strategy, bringing together financial performance with an organisation’s environmental and social values, thereby appeasing customers, employees and investors.

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Sunday Musings: New Social Business Research, Plus Disruptors of Tomorrow’s Enterprise

Dion Hinchcliffe's Web 2.0 Blog

All in all, it was a good week for the exploration of big ideas in social business. Says Sameer: One thing enterprises have learned is that siloed, standalone consumer Web-style microblogging or social networking tools rarely work well inside an enterprise. Social Business community.

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Are SMBs invited to the business intelligence (BI) party?

CIO

Executive leaders of small businesses and startups frequently lament that they lack the same access to data and insights that enterprise competitors and other more entrenched players enjoy. The solution: business intelligence tools While mindset is a difficult obstacle to overcome, technology and budget are easier ones to surmount.