article thumbnail

Case Study: The Metric Mirage at AgileX Solutions

CTO Academy

AgileX Solutions, a leading Software as a Service (SaaS) company encounters a significant challenge when its non-technical Chief Executive Officer (CEO) mandates the use of quantitative metrics to gauge the engineering team's performance. The post Case Study: The Metric Mirage at AgileX Solutions appeared first on CTO Academy.

article thumbnail

Our book “Software Architecture Metrics: Case Studies to Improve the Quality of Your Architecture” is published!

Apiumhub

We are delighted to announce the release of our new book “ Software Architecture Metrics: Case Studies to Improve the Quality of Your Architecture ”. VYou app , for making me innovate and implement new software architecture metrics. ” How did it all started? ”- book authors. Who is this book for?

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

The fascinating story of Giffgaff: A co-creation case study

Hacker Earth Developers Blog

There are so many interesting case studies on how giffgaff runs on the principle of mutuality and co-creation to deliver a great customer experience. Like any business, giffgaff tracks a few metrics too, such as increased sales, improved customer service, product/service development, and brand advocacy.

article thumbnail

Article: How Skyscanner Embedded a Team Metrics Culture for Continuous Improvement

InfoQ Culture Methods

This article explains why Skyscanner decided not just to deploy a tool, but to think about this as changing their engineering management culture to being one that values and utilises metrics to drive greater improvement at scale.

Metrics 98
article thumbnail

Prioritizing Customer Experience Using SLIs & SLOs: A Case Study from The Telegraph

There was a time when technology managers needed to actively monitor these kinds of granular metrics, but today, these alerts just create distracting noise. Getting constant alerts that something is broken with your product, despite there being nothing wrong. Alert fatigue is a real thing.

article thumbnail

How to prepare for the AZ- 204 Exam: An Articulated Case Study

Cloud That

But instructors do walk them through Azure Monitor features like Alerts, Log Analytics, Metrics Explorer, Diagnostic Settings, and Workbooks. Also, the use of Azure Metrics is demonstrated in the next module using Azure Cache for Redis. . The result for the number of cache hits can be then viewed in the metrics. .

article thumbnail

Four Customer Success Metrics You’re Not Watching (But Should)

Battery Ventures

These four customer success metrics are ones that often fly under the radar. But they’re metrics that can give your CS team an earlier indication of the health of your customer relationships. Customers today increasingly rely on references, case studies, and testimonials to make purchase decisions. Verified outcomes.

Metrics 97
article thumbnail

Omnichannel is Multichannel 2.0

A unique case-study, complete with hard metrics and step-by-step process breakdown. Data Axle’s ultimate guide to omnichannel marketing explores how you can turn data into actionable insights to give buyers what they really want – personalized, relevant, timely messaging. Today’s consumers have evolved.

article thumbnail

A PM’s Guide to Forging an Outcome-Driven Product Team

Speaker: Kim Antelo, Transformation Coach

In this webinar, Transformational Coach Kim Antelo will walk through a case study of a healthcare company with lofty OKRs, but with little tie-back to the product performance. She will also discuss: The overlap between HEART and Pirate AAARRR metrics. How to use a systems approach to solve your most pressing problems.