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Valence raises $25M to track team performance with continuous reviews

TechCrunch

Valence lets managers track team performance by certain metrics and, if they deem it necessary, intervene with “guided conversations.” And in doing so, it will transform how people work together, learn, and grow at work,” Mitchell told TechCrunch in an email interview.

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Growing Leaders Who are Confident, Skilled and Human-Centered (Mistakes to Avoid)

Let's Grow Leaders

Not modeling the way I can’t tell you how often someone in our leadership programs raises their hand and says, “This is fantastic! Not giving them genuine feedback People need to have a realistic assessment of how they’re doing so they can grow and develop professionally. Take the time to be direct and help them grow.

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AI as a service to solve your business problems? Guess again

TechCrunch

Industries of all types are embracing off-the-shelf AI solutions. That’s a far cry from what most online off-the-shelf AI services offer today. Ralf Haller is the executive vice president of sales and marketing at NNAISENSE. It sounds like a great idea, but there is a caveat — “one-size-fits-all” syndrome.

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RedRoute wants answering customer service calls to be as easy as using ‘Alexa’

TechCrunch

Here’s how it works: Imagine calling customer service and being greeted by a voice-driven “Alexa-like experience” that is able to engage back and forth with a caller to help them resolve the simple requests that are coming in, Schiff explained. Customer care as a service: Outsourcing can help your startup wow clients 24/7.

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Psychological Safety And Scrum Teams: How To Create A High-Performance Environment

scruminc

Psychological Safety And Scrum Teams: How To Create A High-Performance Environment. Psychological Safety has certainly earned its place on the buzzword shelf. Why is it so important for teams to create a shared understanding of what psychological safety means to them and how to support that environment? For example: .

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NJ Transit creates ‘data engine’ to fuel transformation

CIO

What our team has produced in the last few years is keeping in mind how to make people’s lives simpler and reducing commute times.”. NJ Transit’s digital infrastructure has come a long way since Lookman Fazal took the top tech post more than three years ago. Lookman Fazal, chief information and digital officer, NJ Transit. NJ Transit.

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Transforming IT culture for business success

CIO

In lieu of integrating and customizing off-the-shelf enterprise applications such as Salesforce or SAP, Power Home Remodeling has constructed its own proprietary NITRO platform used to run and optimize all aspects of the business and customer experience. Back in the day, IT culture was all about the perks.

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