5 questions CIOs must ask after Southwest Airlines’ failure
CIO
JANUARY 4, 2023
IT and infrastructure from the 1990s,” said Casey A. In 2017, Fast Company wrote that Southwest Airlines’ digital transformation “takes off” with an $800 million technology overhaul, but only $300 million was dedicated to new technology for operations. While weather may have been the root cause, the 16,000 flights canceled between Dec.
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