article thumbnail

10 Help Desk Metrics to Track for Maximum Efficiency

Kaseya

What are help desk metrics? IT technicians use several metrics to track help desk performance and ensure that it remains productive, efficient and operates at its best capacity. IT technicians use several metrics to track help desk performance and ensure that it remains productive, efficient and operates at its best capacity.

Metrics 59
article thumbnail

How to Use Generative AI and LLMs to Improve Search

TechEmpower CTO

One of the most compelling features of LLM-driven search is its ability to perform "fuzzy" searches as opposed to the rigid keyword match approach of traditional systems. Moreover, LLMs come equipped with an extensive knowledge base derived from the vast amounts of data they've been trained on. Strive for a balanced outcome.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

15 ITSM ITIL Metrics for Tracking Incident and Service Management Success

Samanage

Your service desk solution may come with a baked-in set of reports, but these aren’t necessarily the most critical ITSM ITIL metrics for your service team to track. This metrics list compiles some of the top metrics for service desk teams. Cost per Ticket. Number of Active Tickets. Reopen Rate. Incidents by Type.

Metrics 75
article thumbnail

Building scalable, secure, and reliable RAG applications using Knowledge Bases for Amazon Bedrock

AWS Machine Learning - AI

This post explores the new enterprise-grade features for Knowledge Bases on Amazon Bedrock and how they align with the AWS Well-Architected Framework. AWS Well-Architected design principles RAG-based applications built using Knowledge Bases for Amazon Bedrock can greatly benefit from following the AWS Well-Architected Framework.

article thumbnail

Leveraging Standardization and Automation to Facilitate DevOps Testing in Multi-Code Environments

CIO

Operations that force development teams to jump from software to software to perform tasks create a complicated testing environment that can slow processes and create a disconnect between teams and departments. Manual testing also creates barriers to optimizing DevOps.

article thumbnail

Enhancing Sales Efficiency with Coveo for Salesforce

Perficient

Unified and Centralized Knowledge Base: Sales teams often struggle with accessing relevant information quickly, leading to delays and missed opportunities. This collaborative environment promotes continuous learning, fosters innovation, and ultimately improves sales performance.

article thumbnail

Power BI Service Desk Dashboard: The Next Level of IT Support

Sunflower Lab

In the constantly developing sector of IT knowledge-based decision-making is actually the distinguishing proof of whether operating business well or at worse minimum existence. From tracking ticket trends to analyzing agent performance, the Power BI development services offer a comprehensive view of service desk operations.

Metrics 52