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Ticket Management: What Makes a Good Ticketing System?

Kaseya

It is usually part of a company’s help desk and technical support system wherein internal employees, as well as external customers, in the case of Managed Service Providers (MSPs), can reach out to the company’s support team and submit requests for any IT issues they might be facing.

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“Zen” and “Fresh” Way for Technical Support

Xoriant

My previous blog post highlighted the role of technical support in software development. This blog post is to compare two CRM tools that will help you in achieving your goal of providing great technical support experience. A good CRM tool is necessary today for providing efficient technical support.

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10 most in-demand generative AI skills

CIO

Relevant job roles include machine learning engineer, deep learning engineer, AI research scientist, NLP engineer, data scientists and analysts, AI product manager, AI consultant, AI systems architect, AI ethics and compliance analyst, among others.

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CPOE Systems: Benefits and Risks of e-Prescribing and Test Ordering

Altexsoft

The first CPOE system was built in 1971 by NASA Space Center and Lockheed Corporation for a hospital in California. It was not until the late 1990s that CPOE started to bring real value to hospitals due to technological advances, decreased cost of development, and enhanced computer literacy of medical professionals. a hard token.

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Salesforce certification guide: Roles, paths, exams, cost, training, requirements

CIO

The most performant CRM system today, Salesforce is a core technology for digital business, and its associated applications and ecosystem help make it in a leading platform for those seeking a lucrative IT career. Salesforce skills are among the most sought-after in the IT industry and demand is soaring.

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Elevate IT Productivity: Harnessing Prompt Engineering with AI Interaction

Trigent

Mastering prompt engineering is essential for unlocking peak performance in various applications such as chatbots, language models, recommendation systems, and data analysis. Due to Generative AI, companies can help their clients formulate over 2,500 problems, with an impressive success rate of over 80%.

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“Light Years Ahead of the Competition”: To Infinidat and Beyond…with Customer Feedback

Infinidat

The passion that Infinidat’s enterprise customers communicate in anonymous reviews – validated as authentic by Gartner themselves – seems limitless. This executive goes on to write, “The product [InfiniBox] hits a phenomenal performance price point. The experts on our support teams go above and beyond.