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9 tips for achieving IT service delivery excellence

CIO

Service delivery excellence is an attribute that far too many IT leaders fail to prioritize. That’s unfortunate given how much of smooth business operations depends on the efficient delivery of IT services today. But is your organization doing all it can to ensure service delivery excellence?

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What is a business analyst? A key role for business-IT efficiency

CIO

What is a business analyst? Business analysts (BAs) are responsible for bridging the gap between IT and the business using data analytics to assess processes, determine requirements, and deliver data-driven recommendations and reports to executives and stakeholders.

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Why CIOs back API governance to avoid tech sprawl

CIO

Most companies have transitioned to become more software-centric, and with this transformation, application programming interfaces (APIs) have proliferated. If companies want to input, leverage, and embed these digital brains into their business, they’ll need an API to connect the LLM to various business applications,” he says. “If

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What is enterprise architecture? A framework for transformation

CIO

Enterprise architecture definition Enterprise architecture (EA) is the practice of analyzing, designing, planning, and implementing enterprise analysis to successfully execute on business strategies. Another main priority with EA is agility and ensuring that your EA strategy has a strong focus on agility and agile adoption.

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Belcorp reimagines R&D with AI

CIO

These circumstances have induced uncertainty across our entire business value chain,” says Venkat Gopalan, chief digital, data and technology officer, Belcorp. “As Belcorp’s answer was a new AI Innovation Labs platform, which has earned the company a CIO 100 Award in IT Excellence.

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How much of your QA should you outsource?

Trigent

The University of Cambridge estimated that “software errors cost the global economy almost $300 billion annually”. This challenge with other key performance drivers has led most companies to adopt the best Quality Engineering (QE) practices in their enterprises while optimizing the cost and improving quality with minimal or zero errors.

Agile 97
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Shadows

The Agile Manager

One of the benefits of being an agile organization is the elimination of IT shadows: the functions and activities that crop up in response to the inadequacy of the plans, competency and capacity of captive IT. There are also shadow activities of large software delivery programs. IT shadows appear in a lot of different forms.