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United Airlines gives employees the digital tools to make customers happy

CIO

As CIO of United Airlines, Jason Birnbaum is laser focused on using technology and data to enable the company’s 86,000 employees to create as seamless a customer travel experience as possible. That was our story, and we worked very diligently to change the narrative.” If we can’t help them do that, it drives us crazy.”

Airlines 312
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Lufthansa’s digital future takes flight with ‘Digital Hangar’

CIO

Each Hangar houses agile coaches, business analysts, data and analytics specialists, product owners, Scrum masters, software engineers, and user interface designers — all with one mission: to elevate the airlines’ digital customer experience before, during, and after the flight. Experience is not only the cherry on the cake.”

Airlines 284
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The 4 pillars of the Zscaler Zero Trust Exchange: Customers share their successes

CIO

No longer a nebulous, aspirational term equated with the concept “never trust, already verify,” zero trust has evolved into a solid technology framework that enables proactive defense and digital transformation as organizations embrace the cloud and hybrid work models. But what exactly does that mean? Zero trust has come a long way.

Security 341
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Airline Reporting Corporation: ARC Accreditation Options and Steps to Get It

Altexsoft

Whether your business is focused on selling airline tickets, package trips, or cruises, if you want to be acknowledged as a professional in the travel industry, you need to be certified. So, ARC or Airline Reporting Corporation is a company that regulates and handles transactions between airlines and US-based travel agencies.

Airlines 115
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IBM and AWS Create a Path to Modernization Via Industry-Specific Solutions

CIO

A general modernization path brings the technical assets together whereas an industry-focused initiative is more of a problem-solving, solutions-oriented design,” says Praveena Varadarajan, modernization offering leader and strategist for IBM’s Hybrid Cloud Migration Group. “A AWS/IBM’s Industry Edge. For more information, visit [link].

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Travel Analytics: Data Sources, Use Cases, and Real-Life Examples

Altexsoft

Beyond its fundamental role in elevating customer experience, travel analytics has a valuable impact on revenue growth and cultivating a competitive edge. This article explores the influence of analytics on marketing strategies, revenue management, guest personalization, and other aspects of the travel industry.

Travel 52
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12 most popular AI use cases in the enterprise today

CIO

Voice assistants, chatbots, and conversational AI Conversational AI tools such as chatbots and voice assistants have grown in popularity, making technology more accessible, offering support to customers, and reducing the load on IT support representatives.