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TIAA modernizes the customer journey with AI

CIO

We are now for the first time giving our customer service reps a subway map so they can see where a customer is in a journey and may have questions,” he says, noting that retirement planning requires many steps and TIAA could not locate a commercial offering that would give its customers access to all the data they need to develop a plan. “We

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DIY cloud cost management: The strategic case for building your own tools

CIO

He and his teams tried a few off-the-shelf tools but were never satisfied with the support for linking a cloud resource to a line of business to determine ownership. And that’s all before considering the need to fuel new AI initiatives , which can push cloud costs up further.

Tools 311
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AI adoption accelerates as enterprise PoCs show productivity gains

CIO

We don’t want to just go off to the next shiny object,” she says. “We Leveraging expertise at software developer Palantir Technologies, Redmond’s team developed a model that consolidated and cleansed the data from those systems, then analyzed it to provide insights — and fairly sophisticated recommendations — to decision makers.

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Streaming Analytics in the Real World

Cloudera

From leading banks, and insurance organizations to some of the largest telcos, manufacturers, retailers, healthcare and pharma, organizations across diverse verticals lead the way with real-time data and streaming analytics. And Cloudera is at the heart of enabling these real-time data driven transformations. .

Analytics 102
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Low code/no code tools reap IT benefits—with caveats

CIO

Many customers find the sweet spot in combining them with similar low code/no code tools for data integration and management to quickly automate standard tasks, and experiment with new services. So there’s a lot in the plus column, but there are reasons to be cautious, too. It’s for speed to market,” says CTO Vikram Ramani.

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IBM and AWS Create a Path to Modernization Via Industry-Specific Solutions

CIO

Consider the critical area of security controls, for example. Companies across industries have core requirements related to data security and governance controls, yet different industries have uniquely focused considerations. Yet one way to simplify transformation and accelerate the process is using an industry-specific approach.

AWS 287
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Physical experience, digital convenience: The future of retail

CIO

These examples highlight the customer experience promise of phygital, and today’s retailers are keen to connect the dots. With data of course. Data means more satisfaction for customers, more sales for retailers Say you’re buying a rucksack for a short trip from Amazon. How do they do that? Can AI help?

Retail 236