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Why knowledge management is foundational to AI success

CIO

Research from MIT has shown that integrating a knowledge base into a LLM tends to improve the output and reduce hallucinations. This means that AI and ML advancements, far from superseding the need for knowledge management, actually make it more essential. Users can post a direct question to the community.

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How CIOs use AI to elevate CX services

CIO

Technology specialist Salesforce reports that more than two-thirds of service professionals believe gen AI will help them serve their customers better, while Forrester expects it to give CX teams a huge boost through 2024. The companies analyzed 5,000 crunching sounds over six months and created an app that gamers download to cancel it out.

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What Makes a Tech Interview Great? Hear an Engineer’s Perspective

Hacker Earth Developers Blog

Assess the personality strengths and weaknesses of the candidate to understand whether they can execute responsibilities in the long run or not. For example, a front-end developer should have good knowledge of Python and front-end languages such as HTML/ CSS, Javascript, XML, etc. Irony: Some companies still follow this process.

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Navigating Leadership: The Essence of One-on-One Executive Coaching

N2Growth Blog

The Importance of Executive Coaching in Leadership Development Executive coaching is pivotal in developing leaders, allowing them to unlock their full potential and drive organizational success. Leaders who communicate their thoughts and ideas clearly and concisely can inspire and motivate their teams to achieve organizational goals.

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Cleary raises $4.5M to reinvent the intranet

TechCrunch

When you hear the word “intranet,” chances are your mind is conjuring up images of badly designed internal communications platforms from the early aughts: a place for your internal communications team to post announcements you’re not going to read. But there’s nothing quite like that in the market.”

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CIO Australia Webinar: Overcoming Barriers to Application Modernisation with SAP

CIO

That said, not all legacy is bad, with the onus on CIOs and other technology leaders to derive value from existing investments where possible. O’Driscoll and her team opted for the tighter deadline in a bid to reduce costs and ultimately deliver value faster. And as your complexity increases, so do dependencies.”.

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AI bots for customer experience: trends, insights, and examples

CIO

The hype surrounding AI-based voice and chatbots is evident, but do they deliver? Most still perform only extremely basic tasks and often mirror the poor practices of traditional IVRs. Customers may be open to the idea, but only 30% believe that chatbots and virtual assistants make it easier to address their service issues.

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