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Ticket Management: What Makes a Good Ticketing System?

Kaseya

It is usually part of a company’s help desk and technical support system wherein internal employees, as well as external customers, in the case of Managed Service Providers (MSPs), can reach out to the company’s support team and submit requests for any IT issues they might be facing. What Is Ticket Management?

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Github Likes and Downloads Are Great, But Do They Make You Money? Best Practices for Cloud-Native Companies to Migrate Users to Monetization

Battery Ventures

MongoDB pioneered this strategy: When it went public in 2017, the company showcased the power of its community by reporting in SEC filings that its product had been downloaded 30 million times and was being used by over 4,300 customers. Below are examples of trackable metrics across our defined community-engagement stages.

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Service Desk Management: Understanding Its Role and Importance in IT

Kaseya

A help desk provides technical support to end users, troubleshoots customer and user issues, and/or guides them through specific tasks and actions. A decreasing trend for these metrics indicates how efficient the service desk is in learning from past problems. Help Desk vs. Service Desk. Example of a Service Desk Screen.

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Areas to Streamline Incident Management

xmatters

It may include notifications to technical support teams, service desk personnel, and other relevant stakeholders. The xMatters Incident Console allows you to track and manage incidents throughout their lifecycle, from initial reports to post-incident analytics.

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Areas to Streamline Incident Management

xmatters

It may include notifications to technical support teams, service desk personnel, and other relevant stakeholders. The xMatters Incident Console allows you to track and manage incidents throughout their lifecycle, from initial reports to post-incident analytics.

Metrics 52
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Call center automation software vendor Replicant raises $78M

TechCrunch

This reporter hopes to see greater transparency from Replicant going forward. Early adopters surveyed for the study cite “soft benefits” like reduced wait times, faster customer complaint resolution, and technical support and personalization. ” Automating customer interactions.

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CircleCI now offers the most generous free plan anywhere

CircleCI

Pipeline performance and health metrics on your Insights dashboard. In addition to the best value and performance on the market, CircleCI customers also get access to all the benefits of being part of the CircleCI community, like technical support , training for teams , and extensive educational resources. Tech takes courage.

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