Remove onboarding
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Onboarding bottleneck: more steps for good onboarding

Martin Fowler

Tim and Premanand continue outlining the steps for an effective onboarding process. They talk about including new hires in the company culture, nailing the post-offer and first-day experience, and investing in self-service knowledge management moreā€¦

Culture 198
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Onboarding bottleneck: final installment

Martin Fowler

Tim and Prem finish their article on effective onboarding. They discuss the value of pair programming, setting up personal environments, and removing friction from the process.

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Onboarding bottleneck: creating a path to effectiveness

Martin Fowler

Tim and Premand begin their discussion of how to get out of the difficulties of onboarding by explaining how to create a path to effectiveness for new hires. Such a path outlines the needs of employee and how the onboarding process should fulfill them.

How To 202
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Onboarding and automation: What fintechs can learn from big banks

TechCrunch

Itā€™s not ā€“ unless those fintechs can learn some lessons from established firms about customer onboarding. Why focus on onboarding? The onboarding experience is the customerā€™s first impression of the organization and sets the tone for the relationship. Effective onboarding is fintech’s Achillesā€™ heel.

Fintech 246
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Improve Onboarding with User-Centered Design

Speaker: Dr. Kate Wolin, Founder, Circea

In the age of social distancing, digital onboarding is becoming essential to any program. Practices with compelling onboarding experiences are the ones who will ultimately succeed in the pandemic area and beyond. She will also review how a patient-centered design strategy can be used to evaluate and refine onboarding processes.

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10 onboarding improvements that cut our customer churn by nearly 3x

TechCrunch

Whether youā€™re building a product at an early-stage startup or fine-tuning an already built-out product at a larger company, there is a straightforward process that can help you improve your onboarding experience. just by changing our onboarding flow. Here are the steps you can follow, with examples from our own onboarding experience.

Survey 246
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Executive Onboarding: How to Set Up Your New Execs for Success

N2Growth Blog

When it comes to the success of new executives in your organization, just about nothing plays as critical a role as onboarding. But without proper onboarding, these executives are far less likely to excel in their roles, resulting in high and costly turnover. What Is Executive Onboarding?

How To 152
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If You Build It, They Will Come: A Guide to Customer Onboarding

Speaker: Jamie Bernard, Sr. Product Director and Product Management Practice Lead at Nexient, an NTT Data Company

The act of onboarding the customer ā€“ and putting the customer first during this onboarding ā€“ seems like a no-brainer thing to get right, but so many get it wrong. If you can simplify your onboarding process and show your product's value from the beginning, you can lower customer churn and increase the usability of your product.

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Product-Led Onboarding: How to Turn New Users into Lifelong Customers

Speaker: Ramli John, Managing Director at ProductLed and Author

In this interactive, fun presentation and Q&A, Ramli John, author of bestselling book Product-Led Onboarding, will share a simple but powerful framework to get more users to experience a productā€™s "Eureka!" Add to that a few, unfairly poor reviews and youā€™ll be more than just stuck. moment and turn them into lifelong customers.

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Turning Trial Users Into Successful Customers

Speaker: Daniel Foster, Strategy Lead, TechSmith & Vic DeMarines, VP of Product Management, Revenera

Join us for a discussion about experimenting with data-driven onboarding to boost customer experience during trials and drive business outcomes. TechSmithā€™s Snagit Strategy Lead, Daniel Foster, will share how he leveraged product usage data, segmentation, and targeted onboarding messaging to improve trial usersā€™ experiences.

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Power of the Platform: A PM's Path to a Winning Product Experience

Speaker: Marcus Andrews - Director of Product Marketing & Keren Wexler - Sr. Director of Product

How to use analytics and guides to create better onboarding experiences, launch products, and drive product adoption. Director of Product, will explain common challenges product teams face, and share key learnings on: The value of a complete production adoption platform. This is an exclusive session you don't want to miss!

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The Six Principles of Persuasion

Speaker: Michael Carducci, CTO, Mago:Tech

An idea must be communicated; a case must be made; and ultimately other people must be persuaded to get onboard. We might be trying to get our CEO on-board with investment in a new technology or a rearchitecture effort, or we might want culture or process changes by our team. Our ā€œgood ideaā€ is simply the beginning.