our-services 
Honeycomb
FEBRUARY 17, 2023
For a long time at Honeycomb, we envisioned using the tracing data you send us to generate a service map. If you’re unfamiliar, a service map is a graph-like visualization of your system architecture that shows all of its components and dependencies. It would let you ask questions like: Which services does my team own?
Samanage
JANUARY 4, 2019
At Samanage, we wanted a unique way to celebrate the new year, so we asked IT professionals for their service desk resolutions in 2019. For our part, we created a sweepstakes to choose a random entry for a $300 Amazon gift card. Jodie, we love to see you expanding the power of your service desk! samanageNYE.
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CIO
MAY 10, 2024
Sastry Durvasula, chief information and client services officer at TIAA, says the multilayered platform’s extensive use of machine learning as part of its customer service line partnership with Google AI makes JSOC a formidable tool for financial and retirement planning and guiding customers through complex financial journeys.
CIO
MAY 3, 2024
United Parcel Service last year turned to generative AI to help streamline its customer service operations. MeRA’s introduction has been a game changer for UPS, transforming our approach to best-in-class customer service,” Subramanian says. “By
Speaker: Dick Stark and Casey Steenport
The big buzz is around Artificial Intelligence, and how it can help IT service delivery teams crush their goals. During this webinar you will learn how: Service management is meeting up with present requirements and helping us look into the future. You may have this question in your mind - ‘Is this the right time for deploying AI?'
CIO
MAY 7, 2024
Last month I had the opportunity to provide a comprehensive update on our new Broadcom Advantage Partner Program for VMware Cloud Service Provider (VCSP) partners, and since that time, the response from our partner community has been tremendous.
CIO
MAY 7, 2024
To date, Huawei has provided ICT infrastructure solutions and services for 56,000 enterprises in over 700 regions across the globe. The last five years has seen Huawei invest more than 550 million US dollars in developing end-to-end software and services solutions, continuously innovating to improve service quality.
Advertiser: Datadog
Organizations must advance their DevSecOps practices to deliver high quality, secure digital services to market quickly and efficiently. In order to do that, leaders must ask themselves three key questions: What is our current level of DevSecOps maturity? Where is our desired level of DevSecOps maturity? How do we get there?
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Dialogview is revolutionizing VoIP services with its AI-powered platform, which is now available for white labeling. Our solution autonomously resolves over 68% of customer queries in more than 40 languages, dramatically reducing your team’s workload.
Speaker: Andrew Regan, Managing Partner at BlueSeed Retail Ltd.
Did you know that 70% of new retail technology fails to deliver expected benefits and can often decrease customer value, service, and experience? With that in mind, how can we empower our store associates to leverage new technology to optimize the customer experience and boost productivity?
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Our eBook, “The Building Blocks of a Successful Voice of the Customer Program,” offers a guide to building a robust program, so you can start turning those insights into fuel for improving your products and services to drive your business’s growth. You’ll learn: What voice of the customer programs are and why they matter.
Speaker: Anthony Roach, Director of Product Management at Tableau Software, and Jeremiah Morrow, Partner Solution Marketing Director at Dremio
Through our extensibility features, partners can build connectors that allow customers to bring the data they need into Tableau from the sources that are important to them. A self-service platform for data exploration and visualization that broadens access to analytic insights. A seamless and efficient customer experience.
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Think your customers will pay more for data visualizations in your application? Five years ago they may have. But today, dashboards and visualizations have become table stakes. Discover which features will differentiate your application and maximize the ROI of your embedded analytics. Brought to you by Logi Analytics.
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