CIO

APRIL 1, 2024

Feats like that have ramped up pressure on CIOs to not just modernize, but modernize faster so they’re ready to seize new opportunities as they arise by having infrastructure that can support emerging technologies and a team that isn’t mired in maintenance mode.

Strategy 349

Strategy Artificial Inteligence Generative AI Agile 349

CIO

APRIL 11, 2024

But with Amazon Web Services (31%), Microsoft Azure (24%), and Google Cloud Platform (11%) accounting for two thirds of the worldwide market, according to Synergy Research Group, Oracle Cloud Infrastructure (OCI) remains distantly behind the behemoths, leaving many to question whether Oracle’s cloud gains are enough to make it a contender.

Enterprise 298

Enterprise Artificial Inteligence Cloud Generative AI 298

CIO

MARCH 26, 2024

Here’s how the right Managed Services provider can help ensure successful IT transformation and allow your workforce to perform at their best. To meet this challenge, your Managed Services provider should deliver: Small, business-ready printers to extend your print network into your remote workers’ homes.

Energy 227

Energy Policies Sustainability Meeting 227

CIO

OCTOBER 3, 2023

Robotic process automation (RPA) is a well-established means of automating repetitive business processes implemented in software. Combined with RPA tools they enable much greater levels of automation of many business processes. These tools bring benefits beyond automation.

Artificial Inteligence 271

Artificial Inteligence Artificial Intelligence Machine Learning Analysis 271

CIO

APRIL 25, 2024

In a move that significantly bolsters its position in the cloud services market, IBM has announced it is acquiring HashiCorp , a multicloud infrastructure automation company, for $6.4 He said with the onset of GenAI integrations, it would become even more complex and would need greater automation and policy management.

Cloud 259

Cloud Fractional CTO Generative AI Infrastructure 259

CIO

FEBRUARY 8, 2024

To ensure vendor relationship help their organizations achieve their goals, IT leaders should establish a comprehensive technology vendor management strategy focused on maximizing fit and value. A few years ago, supply-chain snags had CIOs looking for new technology,” Beasley says.

Vendor Management 317

Vendor Management Technical Review Development Team Review Software Review 317

CIO

MARCH 6, 2024

Technology specialist Salesforce reports that more than two-thirds of service professionals believe gen AI will help them serve their customers better, while Forrester expects it to give CX teams a huge boost through 2024. The technology speeds up the whole process,” he says. “An

Generative AI 318

Generative AI Artificial Inteligence Weak Development Team Banking 318

CIO

DECEMBER 5, 2023

IT leaders have always needed to exercise fiscal responsibility while meeting business demands for technology. The net result is that some organizations’ technology debts are growing faster than anything else and robbing them of their budgets and ability to innovate.”

Technical Review 339

Technical Review Fractional CTO Budget Software Review 339

CIO

JANUARY 12, 2023

As the eighth largest in the country, it primarily serves tech companies and their employees, but still has a lot of manual processes in place. We’re very early in our automation journey,” says Mike Upton, the organization’s digital and technology officer. But having the right technology in place wasn’t enough.

How To 363

How To Exercises Retail Examples 363

CIO

DECEMBER 8, 2023

“One of my bold bets is I want to eliminate our traditional service desk by 2025,” says Jason Ballard, IT executive and general manager for infrastructure and operations services at Toyota Motor North America. Toyota is an early mover when it comes to generative AI, with roots in its robotic process automation (RPA) efforts.

Generative AI 300

Generative AI Artificial Intelligence Artificial Inteligence ChatGPT 300

CIO

MARCH 27, 2024

One of the few certainties in this world is that customers will always expect more from their service providers, and that whether they remain customers depends greatly on whether that expectation is met. Thankfully, a solution does exist, in the form of process automation.

Artificial Intelligence 130

Artificial Intelligence Artificial Inteligence Automotive Generative AI 130

CIO

OCTOBER 13, 2023

Generative AI is quickly changing the landscape of the business world, with rapid adoption rates across nearly every industry. Businesses are turning to gen AI to streamline business processes, develop proprietary AI technology, and reduce manual efforts in order to free up employees to take on more intensive tasks.

Generative AI 359

Generative AI Company Machine Learning Artificial Inteligence 359

CIO

AUGUST 29, 2023

Generative AI is likely the most heavily hyped technology innovation since the World Wide Web during the dot-com boom of the late 1990s. And while many companies oversold the internet’s capabilities—at least, at the time—it has undoubtedly transformed enterprise technology and modern life over the past two decades.

Generative AI 236

Generative AI Artificial Inteligence Enterprise Knowledge Base 236

CIO

APRIL 12, 2024

Generative AI Generative AI is a hot topic in the tech industry, and not surprisingly, businesses are eagerly adopting the technology to create services and products that make the most of this emerging technology.

Machine Learning 300

Machine Learning Artificial Inteligence Open Source Generative AI 300

CIO

FEBRUARY 12, 2024

Leaders are feeling the pressure to implement genAI quickly and automate as much as possible. If we want a future of AI for all, we should reinvest productivity gains into the people and processes that drive growth and innovation. Some will see this as an opportunity to “get lean” and reduce headcount. GenAI is no exception.

Generative AI 343

Generative AI Artificial Inteligence Artificial Intelligence Innovation 343

CIO

MARCH 6, 2024

Operational technology (OT) organizations face increasing challenges when it comes to cybersecurity. continues to roll out, the internet of things (IoT) is expanding, and manufacturing organizations are using the latest technologies to scale. As Industry 4.0 As Industry 4.0

IoT 297

IoT Machine Learning Artificial Inteligence Policies 297

CIO

MARCH 14, 2024

As businesses digitally transform, technology is increasingly integrated into every activity, and the CIO is becoming more of a catalyst for data-driven value creation through analytics, new AI model training, software development, automation, vendor engagement, and more.

Disaster Recovery 211

Disaster Recovery Banking Analytics Training 211

CIO

JUNE 19, 2023

In addition to dealing with patients suffering the effects of a new virus, healthcare providers had to contend with new care protocols, staffing issues, and supplies shortages spurred by the pandemic, all of which placed additional pressure on any existing friction in healthcare administration processes.

Insurance 247

Insurance Healthcare Systems Review Technical Review 247

CIO

FEBRUARY 22, 2024

With the aim to accelerate innovation and transform its digital infrastructures and services, Ferrovial created its Digital Hub to serve as a meeting point where research and experimentation with digital strategies could, for example, provide new sources of income and improve company operations.

Artificial Inteligence 241

Artificial Inteligence IoT Technical Review Artificial Intelligence 241

CIO

NOVEMBER 17, 2022

By Milan Shetti, CEO Rocket Software In today’s fast-paced digital business world, organizations have become highly adaptive and agile to keep up with the ever-evolving demands of consumers and the market. Let’s take a closer look at the essential features cloud-first businesses should look for in a content management software.

Software Review 344

Software Review Cloud Software Technical Review 344

CIO

FEBRUARY 23, 2024

The completion of such transformative EV and hydrogen fuel cell engineering — amid uncertainty about which technology will prevail as the industry standard — reflects the one constant American Honda’s VP of IT Bob Brizendine has confronted throughout his 36 years with the company: an ever-changing, winding road that never slows down. “We

Generative AI 294

Generative AI Innovation Automotive Technical Review 294

CIO

MARCH 29, 2024

That’s why Rocket Mortgage has been a vigorous implementor of machine learning and AI technologies — and why CIO Brian Woodring emphasizes a “human in the loop” AI strategy that will not be pinned down to any one generative AI model. The company now has several business processes fully automated with homegrown code and AI.

Generative AI 295

Generative AI Artificial Inteligence AWS Machine Learning 295

CIO

DECEMBER 12, 2023

Anthony Battle is leaning heavily on AI and IA — artificial intelligence and intelligent automation — to deliver digital transformation at luxury auto maker Jaguar Land Rover. Our business transformation is 100% underpinned by a digital transformation,” says Battle. Our business is absolutely craving it,” he adds.

Artificial Inteligence 275

Artificial Inteligence Generative AI Artificial Intelligence Business Transformation 275

CIO

OCTOBER 12, 2023

In the business world, service desks are commonly designated as cost centers, a label that can sometimes limit their access to essential resources and support. Such views of service desks can diminish their significance, pushing them down the priority ladder. These metrics offer invaluable insights for continuous improvement.

Strategy 248

Strategy Airlines Metrics Knowledge Base 248

CIO

FEBRUARY 5, 2024

After all, in today’s rapid-paced business world, a creative, productive IT team is vital for staying ahead of the competition, increasing revenue, and becoming a market leader. Improving IT team performance is a constant, ongoing effort, says Dena Campbell, CIO at Vaco Holdings, a global professional services firm.

Performance 317

Performance Fractional CTO Weak Development Team Culture 317

CIO

FEBRUARY 13, 2024

To name a few — products and services that are delivered on time and on budget, and overall IT ROI.” Avila observes that many IT leaders will default to ROI as the most important metric because there’s strong belief that a good ROI is necessary to get the most out of the technology spend.

Metrics 346

Metrics Fractional CTO Weak Development Team Survey 346

CIO

APRIL 11, 2024

Customer experience in the government sector is the sum of the public’s interactions with any government service, from how we contact our state’s social services and emergency services to waste management, public transportation, and healthcare. In this guide, you’ll learn more about the importance of innovation in the U.S.

Government 213

Government Innovation Transportation Analytics 213

CIO

SEPTEMBER 29, 2023

As I work with financial services and banking organizations around the world, one thing is clear: AI and generative AI are hot topics of conversation. According to MarketResearch.Biz , the financial services market for generative AI reached USD 847 million in 2022 and is poised to grow at a CAGR of 28.1% Automation.

Generative AI 325

Generative AI Banking Artificial Inteligence Organization 325

CIO

DECEMBER 22, 2023

To tackle that, businesses are turning their budgets toward the cloud, with two out of every three IT decision-makers planning to increase cloud budgets in 2024, and nearly a third (31%) reporting that 31% of their IT budget is earmarked for cloud computing, according to the 2023 Cloud Computing Study from CIO.com parent company Foundry.

Cloud 301

Cloud Company Disaster Recovery Software Engineering 301

CIO

FEBRUARY 7, 2024

Carter Busse, CIO of no-code enabled automation platform company Workato, adds that APIs are now important connective tissue to integrate and interact with large language models (LLMs) within business processes. Digital transformation and growing reliance on third-party services are key contributors as well, she adds. “In

Technical Review 297

Technical Review Government Artificial Inteligence Software Review 297

CIO

NOVEMBER 8, 2023

For companies whose business units have traditionally operated independently, centralizing IT operations under one strategy can reap significant benefits — especially when it comes to offering a holistic customer experience and establishing a unified data foundation for leveraging the latest emerging technologies.

Technical Review 277

Technical Review Software Review Generative AI Machine Learning 277

CIO

AUGUST 4, 2023

Automation has been a hot topic in the job market for several years now, with plenty of pros and cons surrounding both the idea of job creation and job loss. But automation is also predicted to create 58 million new jobs, with 85% of Americans supporting automation when it applies to jobs that are “dangerous or unhealthy for humans.”

Engineering 217

Engineering Artificial Inteligence Quality Assurance Hardware 217

CIO

MARCH 5, 2024

It’s time to get to business. That’s one of the main themes from IDC’s recent predictions report, “IDC FutureScape: Worldwide Artificial Intelligence and Automation 2024 Top 10 Predictions”. But even though IT decision-makers will be scrutinizing AI and automation investments, you can rest assured they will invest.

Artificial Inteligence 260

Artificial Inteligence Artificial Intelligence Hardware KPI 260

CIO

JANUARY 16, 2023

There’s no doubt that DevOps has helped many IT organizations achieve their goal of delivering applications and services faster and better than traditional software development processes. DevOps is only a tool in what should be a much larger conversation around the human side of technology, Cuadra observes. “It

DevOps 363

DevOps Culture Software Development Tools 363

CIO

SEPTEMBER 29, 2023

If any technology has captured the collective imagination in 2023, it’s generative AI — and businesses are beginning to ramp up hiring for what in some cases are very nascent gen AI skills, turning at times to contract workers to fill gaps, pursue pilots, and round out in-house AI project teams.

Generative AI 357

Generative AI ChatGPT Machine Learning Artificial Inteligence 357

CIO

MARCH 11, 2024

At the same time, they must deliver consistent IT service performance and availability to end users, while enabling innovative digital transformation for the business. Also, the platform should provide comprehensive, automated remediation capabilities. The Forrester Wave™: Process-Centric AI For IT Operations (AIOps), Q2 2023.

Report 238

Report Infrastructure Performance Analytics 238

CIO

NOVEMBER 8, 2023

These huge volumes can’t be managed 24/7 without lots of automation, prediction, and planning to bring together the resources safely and sustainably at speed. It’s no wonder that technology has long been at the center of Union Pacific success, achieving incredible efficiency that is at the backbone of business operations for all Americans.

Cloud 281

Cloud Transportation Sustainability Artificial Intelligence 281