The $400 billion opportunity for AI in customer service
CIO
NOVEMBER 20, 2023
Not all AI-powered customer service chatbots are created equal—or created well. Take AVA, the AI-infused customer support bot that AirAsia introduced in 2019. AVA, of course, is not the only sad sack in the chatbot universe. AVA, of course, is not the only sad sack in the chatbot universe.
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