AI bots for customer experience: trends, insights, and examples
CIO
MARCH 27, 2023
Customers may be open to the idea, but only 30% believe that chatbots and virtual assistants make it easier to address their service issues. How can you implement AI bots in your company, and what will they be able to do for you? Could we see an increase in reverse handoffs where customers go from agent to bot?
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