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Enhancing the employee experience

Xebia

This blog is centered around enhancing the employee experience. Satisfied employees generally exhibit higher morale, greater engagement in their tasks, and a stronger connection to the organization. The insights available through Analytics reinforce the feeling of autonomy.

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Turn Your Contact Center Into a Revenue Center

Perficient

How do I order spare parts? These are all common questions lobbed into customer service centers. Your contact center is a living knowledge base where your agents not only cover common questions, but also provide expert-level answers to the complex questions your customers ask. What’s my tracking number?

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App Modernization in the Digital Age: The Role of AI and ML in Application Modernization

OTS Solutions

Artificial Intelligence (AI) and Machine Learning (ML) have been at the forefront of app modernization, helping businesses to streamline workflows, enhance user experience, and improve app security measures. Businesses that fail to keep up with the latest trends, technologies, and user demands risk losing customers and market share.

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App Modernization in the Digital Age: The Role of AI and ML in Application Modernization

OTS Solutions

Artificial Intelligence (AI) and Machine Learning (ML) have been at the forefront of app modernization, helping businesses to streamline workflows, enhance user experience, and improve app security measures. Businesses that fail to keep up with the latest trends, technologies, and user demands risk losing customers and market share.

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Establishing and Enabling a Center of Production Excellence

Honeycomb

In this post, we’ll talk about the concept of a “Center of Excellence” or “Observability Guild” or just a plain ol’ bunch of people who have questions for their system, and how such a group can bolster the greater organization and help it achieve production excellence. Software is in a crisis. This is nothing new. What does this look like?

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Transforming Telco with Trusted AI Everywhere

Cloudera

The AI technologies of today—including not just large language models (LLMs) but also deep learning, reinforcement learning, and natural-language processing (NLP) tools—will equip telcos with powerful new automation and analytics capabilities. AI-powered automation is already driving significant margin growth by reducing costs.

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From Static to Dynamic: The Shift Towards Contextual Commerce in Retail

Perficient

Chatbots, AI, and customer experience have all been hailed as game changers in recent years, with retailers keen to adopt them to improve their digital capabilities. However, due to the enormous quantity of e-commerce stores available, customer experience has degraded. Overall, the experience has been engaging. A further 29.4%

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