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Flipping the sales script: How to break biases and diversify sales teams

TechCrunch

As CRO of InfluxData, she oversees global sales activities, including sales enablement, customer success, and technical support and services. Unfortunately, some of the best salespeople are often deterred from the profession because of sales culture.

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Introduction to the Salesforce Queues

Perficient

For instance, they may have queues for “High Priority Cases,” “Billing Inquiries,” and “Technical Support.” For example, if a customer reports a technical issue with a product, their case might be routed to the “Technical Support” queue.

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6 Straight Years of Delivering Outstanding Support

Palo Alto Networks

Power for Global Assisted Technical Support. This distinguished certification recognizes Palo Alto Networks for delivering exceptional assisted support to customers globally. On behalf of Global Customer Support, I’d like to say how very proud we are to receive the Outstanding Assisted Technical Support certification from J.D.

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Join the Business Analyst Community at Exadel

Exadel

Ensuring our employees grow professionally through continuous learning and a collaborative work environment has been key to Exadel’s growth, and it’s incredible to see how this culture has helped individuals blossom from junior members to expert professionals. We are currently looking to add new business analysts to our team!

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France’s strategy for EU startup policies: Talent and money

TechCrunch

In addition to compiling best practices, it can provide technical support and monitor progress. Mariya Gabriel, the EU’s commissioner for innovation, research, culture, education and youth, is announcing that the EIC will be able to make larger investment, above the previous €15 million cap.

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The Cable Center Hall of Fame Honors CableLabs’ Chris Lammers

CableLabs

He has also been instrumental in growing CableLabs’ international membership from 19 to 65 members in 35 countries, making sure that every member has access to the latest developments and technical support. Chris is also a great champion of next-generation talent development.

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Call center automation software vendor Replicant raises $78M

TechCrunch

Sentiment analysis systems — both academic and commercial — have been shown to exhibit bias along race, age , cultural, ethnic, and gender lines. Early adopters surveyed for the study cite “soft benefits” like reduced wait times, faster customer complaint resolution, and technical support and personalization.