customer-support 
TechCrunch
OCTOBER 20, 2023
Identity and access giant Okta said a hacker broke into its customer support ticket system and stole sensitive files that can be used to break into the networks of Okta’s customers. All rights reserved.
TechCrunch
MAY 26, 2022
Assembled , which bills itself as a workforce management platform for customer support teams, today announced that it raised $51 million in a Series B funding round led by New Enterprise Associates with participation from Emergence Capital and Basis Set Ventures. ” Image Credits: Assembled.
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CIO
SEPTEMBER 15, 2022
SAP has given CIOs another reason to consider moving to the cloud: rising support costs for on-premises software. The company will raise the cost of its SAP Standard Support, SAP Enterprise Support, and SAP Product Support for Large Enterprises contracts for existing customers from January 1, 2023.
TechCrunch
JULY 20, 2021
Shaun Spivak is the senior director of Global Customer Support at RingCentral, a global leader in communication and call center software provider. There are many things I wish I knew when starting out with my small customer support team at RingCentral, but in the end, we figured it out. Shaun Spivak. Contributor.
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TechCrunch
AUGUST 15, 2022
Gorgias , developing customer service tools for e-commerce companies, raised $30 million in new Series C capital in a round that boosted its valuation to $710 million. This way support tickets can be managed in a number of different ways, including live chat, email, phone, SMS, messaging apps and social media.
TechCrunch
DECEMBER 3, 2020
Ultimate.ai , a virtual customer service agent builder, has closed a $20 million Series A round of funding, led by Omers Ventures with participation from Felicis Ventures and existing investors HV Capital, and Maki.vc — bringing its total raised to date to $25M+. Though it did also tackle English too.).
Speaker: Daniel Elizalde - Product Executive and Advisor
In this webinar, Daniel Elizalde will share key concepts on why product managers should stop using the phrase "product market fit" and how they can instead use a number of tangible milestones to show their teams that they are moving closer to alleviating actual customer pains.
Speaker: Bhavana Angadi, Senior Product Manager at Hopscotch (Demand & Growth) | Former Product Manager at Bigbasket
There are many frustrated customers who feel that basic information like returns and refunds are not accessible, and that they are not getting the customer support that they need. This begs the question: what’s the best way to increase customer retention? The best times to collect customer feedback.
Speaker: Evan Leong - CEO & Founder, Product Signals
Customer feedback is integral to effective problem management and product development for senior product professionals. How do industry leaders like Apple and Amazon successfully leverage customer and market insights to enhance their products, even with vast customer bases and extensive market data?
Speaker: Suzie Prince, Head of DevOps, Atlassian
In an ever changing world Product Managers are being pushed now, more than ever, to keep up with business and customer demands. Luckily, the culture of DevOps and the practice of Continuous Delivery supports product managers and their teams as modern software development evolves at a rapid pace.
Advertiser: ZoomInfo
How AI-powered analytics are leading to more intriguing and satisfying customer interactions. The growing demand among buyers for open marketing platforms that can support “BYOD” (bring your own data).
Speaker: Lisa Mo Wagner, Product Management Coach, Writer, Speaker and WomenTech Ambassador
Often, product teams fall into the trap of creating a roadmap that doesn’t support timely customer feedback. This strategy is ineffective for developing a valuable product because it does not consider the volume of customer feedback. How to Incorporate Customer Feedback into Your Roadmap.
Speaker: Mickey Mantle, Founder and CEO at Wanderful Interactive Storybooks | Ron Lichty, Consultant: Interim VP Engineering, Author, Ron Lichty Consulting, Inc.
Teams and their leadership need to leverage data to achieve better customer outcomes. They also give employees actionable data to work from, and empower individuals and teams to exceed their personal and team goals while also improving customer outcomes. How data-driven performance reviews do that.
Speaker: Dick Stark and Casey Steenport
Service delivery is supporting the current crisis and identifying opportunities for future improvement. Customers have used AI for their success. During this webinar you will learn how: Service management is meeting up with present requirements and helping us look into the future. This is an exclusive session you don't want to miss!
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