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Insurance IT leaders herald new era for digital customer experience

CIO

The insurance industry is undergoing a sea change, with IT playing a crucial role in rolling out digital customer experiences for policyholders and agents, as in-person meetings all but vanish in the post-pandemic era. We are paying very close attention to trends from a customer perspective.

Insurance 312
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As insurers look to be more agile, data mesh strategies take centerstage

CIO

In an era of business where every industry requires its stakeholders to be capable of quick pivots and sharp turns, siloed information that ultimately slows decision-making can be the ultimate vulnerability. In this way, data may just be the ultimate disruptor – a fact that the insurance industry knows all too well.

Insurance 227
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The 10 highest-paying industries for IT talent

CIO

There’s a demand for skills such as cybersecurity, cloud, IT project management, UX/UI design, change management, and business analysis. It’s an industry that handles critical, private, and sensitive data so there’s a consistent demand for cybersecurity and data professionals.

Industry 302
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5 hot IT budget investments — and 2 going cold

CIO

This includes spending on strengthening cybersecurity (35%), improving customer service (32%) and improving data analytics for real-time business intelligence and customer insight (30%). These network, security, and cloud changes allow us to shift resources and spend less on-prem and more in the cloud.”

Budget 363
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Selling the C-suite on preemptive IT investments

CIO

Despite these challenges, having an up-to-date disaster recovery plan that works and guaranteeing a robust network, security, and systems support framework for new business directions are foundational elements of IT that can’t be ignored — and should be funded. The average cost of a data breach is $4.64

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Governance and Fighting the Curse of Complexity

CIO

The boulder is made from complex infrastructure, network connections, data stores, and devices. Every IT and security leader and worker. Moreover, new sources of ever expanding data produced by generative AI and the unfettered growth of unstructured data introduce even more challenges. Data at rest. Data in motion.

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IT leaders grapple with shadow AI

CIO

“Our approach is one of cautious interest,” says Robert Pick, executive vice president and CIO for Tokio Marine North America, a multinational insurance provider with headquarters in Japan. While Pick is encouraging employees at the insurance company to experiment, he insists their activities be monitored. “In