article thumbnail

Innovation without disruption: virtual agents for hyper-personalized customer experience (CX)

CIO

Virtual Agent, or VA, is the next natural step for significantly better customer and business outcomes. The aforementioned IBM report leaves no stone left unturned: Proven cost savings: 99% of organizations polled by IBM reported a reduction in cost per contact as a result of using VA technology. What is a VA?

article thumbnail

Innovative Approaches to Executive Development in the 2024 Workplace

N2Growth Blog

This evolution is not just valuable; it’s vital; the expanding global marketplace and the relentless march of technological innovation have made the old models of leadership development ineffectual and obsolete. Forward-thinking organizations are now leveraging new tools and platforms to accelerate this kind of development.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Digital listening reveals 3 leading innovation drivers

CIO

The listening centered on conversations about emerging technologies and use cases associated with innovation, such as artificial intelligence, metaverse, blockchain, robotics, Web 3.0, AI surpassed other technologies in conversations about innovation The research underscores that AI is leading the way in accelerating innovation.

article thumbnail

Should finance organizations bank on Generative AI?

CIO

As I work with financial services and banking organizations around the world, one thing is clear: AI and generative AI are hot topics of conversation. Financial organizations want to capture generative AI’s tremendous potential while mitigating its risks. These conversations are so weighty, they are happening at the boardroom level.

article thumbnail

Fostering Innovation at Discover Financial Services

CIO

Innovation has a different meaning for every organization. Innovation is about modernization, it’s about optimization,” said Dan Gisolfi, Distinguished Engineer, Head of Innovation and Intellectual Property at Discover Financial Services. With built-in resources that nurture innovation and push the industry forward.

article thumbnail

Virtual Visionaries: Harnessing Virtual Executive Coaching for Modern Leaders

N2Growth Blog

Understanding the Benefits of Virtual Executive Coaching for Modern Leaders Virtual executive coaching has emerged as a valuable tool for modern leaders, providing numerous benefits. Another significant benefit of virtual executive coaching is the ability to access a diverse pool of coaches from around the globe.

Coaching 170
article thumbnail

CIO as enabler: Building an ecosystem of innovation partners

CIO

There’s significant debate about the future of the CIO role , but one thing is clear: Digital leaders who want to be successful must look beyond the firewall and link up with an ecosystem of vendor partners, startups, and other organizations to ensure the enterprise thrives. We focus on creating relationships that are deep and partnered.