Innovation without disruption: virtual agents for hyper-personalized customer experience (CX)
CIO
JUNE 12, 2023
Virtual Agent, or VA, is the next natural step for significantly better customer and business outcomes. The aforementioned IBM report leaves no stone left unturned: Proven cost savings: 99% of organizations polled by IBM reported a reduction in cost per contact as a result of using VA technology. What is a VA?
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