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Innovation without disruption: virtual agents for hyper-personalized customer experience (CX)

CIO

Virtual Agent, or VA, is the next natural step for significantly better customer and business outcomes. As contact center transformation explodes all around, hybrid cloud charts a clear path toward innovation without the disruption of throwing away what works. What is a VA?

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Innovative Approaches to Executive Development in the 2024 Workplace

N2Growth Blog

This evolution is not just valuable; it’s vital; the expanding global marketplace and the relentless march of technological innovation have made the old models of leadership development ineffectual and obsolete. Simulations of leadership scenarios in dynamic virtual environments improve decision-making and problem-solving skills.

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Digital listening reveals 3 leading innovation drivers

CIO

The listening centered on conversations about emerging technologies and use cases associated with innovation, such as artificial intelligence, metaverse, blockchain, robotics, Web 3.0, AI surpassed other technologies in conversations about innovation The research underscores that AI is leading the way in accelerating innovation.

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Fostering Innovation at Discover Financial Services

CIO

Innovation has a different meaning for every organization. Innovation is about modernization, it’s about optimization,” said Dan Gisolfi, Distinguished Engineer, Head of Innovation and Intellectual Property at Discover Financial Services. With built-in resources that nurture innovation and push the industry forward.

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Virtual Visionaries: Harnessing Virtual Executive Coaching for Modern Leaders

N2Growth Blog

Understanding the Benefits of Virtual Executive Coaching for Modern Leaders Virtual executive coaching has emerged as a valuable tool for modern leaders, providing numerous benefits. Another significant benefit of virtual executive coaching is the ability to access a diverse pool of coaches from around the globe.

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CIO as enabler: Building an ecosystem of innovation partners

CIO

The reason for this shift is simple: While CIOs can often call on talented teams of internal IT professionals to deliver business solutions, no technology department can be expected to generate every innovation necessary to compete in a fast-moving digital age. White says being an enabler isn’t a straightforward role, either.

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Aflac virtualizes the customer enrollment experience

CIO

Aflac’s efforts to re-invent its policy enrollment experience, led by its Hatch innovation lab, garnered the insurer a CIO 100 Award in IT Leadership and Excellence. Virtualizing policy enrollment. Hosted on AWS, the Virtual Enrollment Experience developed by Aflac includes a microsite customized for each account. “We