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Why knowledge management is foundational to AI success

CIO

If the AI is trained on accurate, up-to-date, and well-organized information, it will tend to respond with answers that are accurate, up-to-date, and relevant. Research from MIT has shown that integrating a knowledge base into a LLM tends to improve the output and reduce hallucinations.

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Coaching Versus Consulting: Which Is Right for Your Organization?

N2Growth Blog

Understanding the Difference: Defining Coaching and Consulting Defining Coaching and Consulting requires a clear understanding of the roles and purposes they serve within organizations. Coaching is a collaborative process focused on individual development and improvement.

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How CIOs use AI to elevate CX services

CIO

IT industry researchers believe the biggest impact of gen AI this year will be in customer experience (CX), with organizations using vast amounts of data to communicate with consumers and resolve problems faster. Her firm’s recently released Data Maturity Index suggests many organizations suffer from an AI-induced paralysis.

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What Makes a Tech Interview Great? Hear an Engineer’s Perspective

Hacker Earth Developers Blog

Today’s engineer wants specific roles that match their expertise and values organizations who prioritize candidate experience. So, for engineers to choose your organization to work at, you need to assess their skills smartly and change your old ways of executing technical online interview. Keep reading to find out.

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Navigating Leadership: The Essence of One-on-One Executive Coaching

N2Growth Blog

The Importance of Executive Coaching in Leadership Development Executive coaching is pivotal in developing leaders, allowing them to unlock their full potential and drive organizational success. Leaders who communicate their thoughts and ideas clearly and concisely can inspire and motivate their teams to achieve organizational goals.

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AI bots for customer experience: trends, insights, and examples

CIO

The hype surrounding AI-based voice and chatbots is evident, but do they deliver? Most still perform only extremely basic tasks and often mirror the poor practices of traditional IVRs. Customers may be open to the idea, but only 30% believe that chatbots and virtual assistants make it easier to address their service issues.

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Mind the Gap: How Waiting for NVD Puts Your Organization at Risk

Tenable

We explore the impact of that gap on an organization’s cyber risk and discuss how Tenable can help. Tenable analyzes a wide array of weaknesses and misconfigurations and assesses the entire spectrum of information required to address needs in the above environments, including, but not limited to: Indicators of Exposure ( IoE ).