CIO

AUGUST 31, 2023

Pentagon Credit Union (PenFed), the second-largest credit union in the US, is looking to generative AI to transform how it interacts with its customers. It’s just additive,” says Joseph Thomas, PenFed EVP and CIO, who notes that today 80% of PenFed’s interactions are digital, 15% are via call center, and 5% still rely on physical branches.

Banking 234

Banking Generative AI Technical Support Cloud 234

CIO

FEBRUARY 5, 2024

Mohamed Salah Abdel Hamid Abdel Razek, Senior Executive Vice President and Group Head of Tech, Transformation & Information, Mashreq explains how the bank is integrating advanced technologies and expanding its digital footprint. Could you share some facts and figures about Mashreq’s digital transformation process over recent years?

Banking 283

Banking Artificial Inteligence Blockchain Compliance 283

CIO

JANUARY 25, 2024

More than 80% of business leaders believe that the best bang for their gen AI buck is in chatbots for automating customer service and improving knowledge management, according to a Capgemini survey of 1,000 companies in 13 countries. But when it comes to interacting with ChatGPT, 67% of consumers feel understood, the same survey found.

Industry 248

Industry Generative AI ChatGPT Insurance 248

CIO

JANUARY 17, 2024

Digital transformation is not a new concept for Ipsos,” says global CIO Humair Mohammed. Its digital transformation process can be divided into several stages, according to Mohammed, each with its own objectives and challenges. According to Mohammed, the results of this digital transformation journey are measurable and impressive.

Artificial Inteligence 278

Artificial Inteligence Artificial Intelligence Analysis Azure 278

CIO

NOVEMBER 5, 2023

Digital transformation is expected to be the top strategic priority for businesses of all sizes and industries, yet organisations find the transformation journey challenging due to digital skill gap, tight budget, or technology resource shortages. Amidst these challenges, organisations turn to low-code to remain competitive and agile.

Software Review 347

Software Review UI/UX Technical Review Systems Review 347

CIO

FEBRUARY 6, 2023

The insurance industry is undergoing a sea change, with IT playing a crucial role in rolling out digital customer experiences for policyholders and agents, as in-person meetings all but vanish in the post-pandemic era. We are paying very close attention to trends from a customer perspective.

Insurance 297

Insurance Artificial Inteligence Machine Learning Virtualization 297

CIO

MARCH 6, 2024

Technology specialist Salesforce reports that more than two-thirds of service professionals believe gen AI will help them serve their customers better, while Forrester expects it to give CX teams a huge boost through 2024. The technology speeds up the whole process,” he says. “An We’re doing things internally first,” he says.

Generative AI 318

Generative AI Artificial Inteligence Weak Development Team Banking 318

CIO

DECEMBER 17, 2023

Customers call in droves (it’s not uncommon to see call volumes increase by as much as 41% between Thanksgiving and Cyber Monday alone), all expecting smooth and satisfying service regardless of how many others are behind them in the queue. The result is faster service that actually helps build customer-brand connections.

Authentication 310

Authentication Artificial Intelligence Artificial Inteligence Innovation 310

CIO

AUGUST 9, 2023

Once a vanguard business strategy, digital transformation has become a perennial objective for business survival. Most CEOs (72%) continue to prioritize digital investments, according to the 2022 CEO Outlook report from KPMG, in part due to concerns about emerging and disruptive technology, a top three risk to organizational growth.

Technical Review 342

Technical Review Software Review Artificial Inteligence Survey 342

CIO

APRIL 25, 2023

Today’s consumers are accustomed to smooth, frictionless online shopping – and they increasingly expect the same kind of digital experiences from their banks. One quick win, Nilendu says, is digitizing as many paper processes as possible. Another priority involves improving services for retail customers, whose churn rate is often high.

Banking 246

Banking Machine Learning Artificial Inteligence Azure 246

CIO

JANUARY 3, 2024

The contact center is where customers interact with companies through various channels, such as phone, email, chat, or social media. AI First in the Contact Center IBM Consulting and Amazon Web Services (AWS) are working together to bring an AI-first strategy to contact center transformation. Digital Transformation

AWS 273

AWS Artificial Intelligence Artificial Inteligence Insurance 273

CIO

NOVEMBER 20, 2023

Not all AI-powered customer service chatbots are created equal—or created well. Here are four use cases where customer service experts say generative AI can improve experiences for agents and customers. Here are four use cases where customer service experts say generative AI can improve experiences for agents and customers.

Generative AI 296

Generative AI Training Knowledge Base Survey 296

CIO

MARCH 8, 2023

The effects are still being felt and in Northern Ireland specifically, ongoing political instability is further complicating approaches to digital transformation. On balancing efficiencies: To sustain health and social care services into the future, we need to find a way to get more output from the same or maybe even reducing resources.

Systems Review 240

Systems Review Social System Technical Review 240

CIO

AUGUST 14, 2023

As a widespread community, when COVID-19 struck, Cherokee Nation’s IT services department knew it needed a way to connect citizens digitally with government services, emergency relief, COVID-19 aid, and other vital resources for support. To that point, the Cherokee Nation IT services team had never required a full call center.

Authentication 246

Authentication Resources Government Culture 246

CIO

OCTOBER 4, 2023

If there’s a company that can boast being 100% digital native, it’s PayPal, the platform that allows companies and consumers to send and receive digital payments in a secure, comfortable and profitable way. The second layer is made up of a set of technologies that underpin all PayPal products and services. “We

Blockchain 310

Blockchain Artificial Intelligence Artificial Inteligence Architecture 310

CIO

AUGUST 22, 2022

While digital banking has been growing for years, the pandemic tipped the scale, forcing nearly every consumer to become part of the digital banking ecosystem. Digital transformation for banking customer experiences is not just about the call center and phone calls anymore. Rather, it’s about a multiexperience approach.

Banking 276

Banking Authentication Mobile Cloud 276

CIO

FEBRUARY 20, 2024

Governments and public service agencies understand the enormous potential of generative AI. Recent research by McGuire Research Services for Avanade, shows 82% of government employees are using AI on a daily or weekly basis, while 84% of organisations plan to increase their IT investments by up to 24% to take advantage of AI.

Generative AI 235

Generative AI Government Artificial Inteligence Policies 235

CIO

MARCH 25, 2024

Applications are no longer standalone entities but are now intricate collections of services, APIs, and distributed applications across various cloud environments. The landscape of applications and their delivery has undergone a dramatic transformation. Learn more about how to ensure the resilience of your Internet Stack with IPM Networking

Internet 199

Internet Performance WAN Data Center 199

CIO

OCTOBER 25, 2022

The move to digital business has wrought profound changes in certain industries, and financial services is one of them. Not only are traditional financial services companies using data and technology to change the game, a plethora of “FinTech” startups are using digital products to dislodge traditional players.

Data 257

Data Fintech Insurance Budget 257

CIO

FEBRUARY 13, 2024

To name a few — products and services that are delivered on time and on budget, and overall IT ROI.” Most modern applications are comprised of many distributed services working together,” he notes. Each micro-service must be able to be delivered as the enterprise architect designed.”

Metrics 346

Metrics Fractional CTO Weak Development Team Survey 346

CIO

FEBRUARY 8, 2024

It is also important to involve your key vendors in strategy and planning sessions related to their services or products,” Gilgour says. Regularly sharing feedback and being candid with a vendor’s product or service performance will help them improve and adapt accordingly, Gilgour says. “As

Vendor Management 317

Vendor Management Technical Review Development Team Review Software Review 317

CIO

NOVEMBER 24, 2023

The ITZBund acts as a central IT service provider for the federal administration and operates a wide range of critical processes in the areas of transport, budget, taxes, internal security, and integration, for example. Serrette also wants to use services from a sovereign cloud in the future, offered by external providers such as SAP.

Cloud 182

Cloud Project Management Transportation Data Center 182

CIO

OCTOBER 23, 2023

CIOs and their IT teams have enjoyed a bump in power and prestige in recent years, as the C-suite has embraced continuous transformation, digital everything, and a host of emerging technologies — all enabled by IT. Consider the findings of a report from professional services firm Accenture.

Fractional CTO 334

Fractional CTO Agile Budget Cloud 334

CIO

JULY 26, 2023

A solution is urgently needed — and digital entities can help. What is a Digital Entity? A digital entity is an electronic representation of an object, person, organization, or concept. The digital entity’s form is based on the use case, spanning humanoid, animal-based representation (e.g., Cognitive Services.

Artificial Inteligence 221

Artificial Inteligence Healthcare Technical Review Technology 221

CIO

SEPTEMBER 19, 2023

The survey identified the most prominent uses of AI for a variety of verticals, ranging from financial services to government and public services. Uptime/reliability optimization For companies that rely on web services or e-commerce, maintaining uptime and website reliability is a top priority.

Artificial Inteligence 353

Artificial Inteligence Enterprise Artificial Intelligence Generative AI 353

CIO

MARCH 24, 2024

Let’s be honest, some brainstorm sessions or complex interactions give the best results when done face to face, sitting next to each other. In a complex environment, integrating many tools into one platform makes it easier for the employee to use those tools and service their customers. This improves employee satisfaction.

Technology 187

Technology Strategy Case Study Generative AI 187

CIO

OCTOBER 5, 2023

As chief digital and technology officer at CBRE, Davé recognized early that the commercial real estate industry was ripe for AI and machine learning enhancements, and he and his team have tested countless use cases across the enterprise ever since. Sandeep Davé knows the value of experimentation as well as anyone.

Artificial Inteligence 302

Artificial Inteligence Technical Review Generative AI CTO Coach 302

CIO

NOVEMBER 17, 2022

GITEX GLOBAL is the largest event for global enterprise and government technology, with public digital transformation top of the agenda. Over the past decade, Huawei has been involved in over 700 cities and 100 countries in terms of public services and transformation. Do you have a digital and data strategy in place?

Government 231

Government IoT Sustainability Budget 231

CIO

OCTOBER 3, 2023

Hyperautomation is a key enabler of digital transformation, often touted as being necessary for an organisation’s survival, but often hampered by economic pressures and talent shortages. percent to 2028, taking the value of the market for hyperautomation tools and services to $US26.67b. trillion by 2026. trillion by 2026.

Artificial Inteligence 271

Artificial Inteligence Artificial Intelligence Machine Learning Analysis 271

Perficient

APRIL 17, 2024

Empowering Automation in the Digital Era In this highly digitally connected world, companies are always looking for new and creative ways to improve efficiency, simplify procedures, and provide better customer service. Blue Prism offers two modes for interacting with online applications HTML Mode and Accessibility Mode.

Windows 105

Windows Compliance Scalability Applications 105

CIO

MARCH 14, 2024

As businesses digitally transform, technology is increasingly integrated into every activity, and the CIO is becoming more of a catalyst for data-driven value creation through analytics, new AI model training, software development, automation, vendor engagement, and more. The first step in this transformation was organizational.

Disaster Recovery 211

Disaster Recovery Banking Analytics Training 211

CIO

DECEMBER 22, 2023

How this digital-first bank developed a differentiated user experience for its customers provides insight into what it takes to succeed in such a highly competitive and rapidly evolving industry. This may sound small, but it’s a step change for consumers who expect instant gratification with all their digital interactions.”

Banking 237

Banking Architecture Microservices Conference 237

CIO

OCTOBER 10, 2023

The first avatar digitally connected with students from the website to welcome them to the college, answer basic questions, direct them to portal information, and check up on how they were doing emotionally and academically, as well as offer help to students at risk of dropping out.

Artificial Inteligence 271

Artificial Inteligence Systems Review Artificial Intelligence Wireless 271

CIO

SEPTEMBER 5, 2023

In Australia, Orro is synonymous with ironclad software-defined infrastructure and sovereign cloud services that enable new ways of working, from fully managed cloud-native applications that accelerate the pace of business, to advanced collaboration tools that deliver on the promise of remote work.

Sustainability 227

Sustainability Cloud Data Center Energy 227

CIO

MARCH 15, 2024

According to the State of the CIO, 2024 research “79% of heads of IT say that CIOs have a strong educational partnership with the CEO/board of directors “and “88% of CIOs say that their role is becoming more digital and innovation focused”.

Strategic Planning 192

Strategic Planning Leadership Hardware Cloud 192

CIO

NOVEMBER 1, 2023

Yves Caseau, global CIO, Michelin Michelin Some technology leaders, including Patrick Thompson, former chief information and digital transformation officer of Albemarle, go so far to say that generative AI will become the most disruptive technology in our lifetimes. “It Most companies don’t even have the expertise to be good users.

Artificial Inteligence 295

Artificial Inteligence Enterprise Generative AI Artificial Intelligence 295

CIO

FEBRUARY 7, 2024

Digital Transformation is a key pillar of Mobily’s GAIN strategy. Mobily has successfully executed the GAIN strategy in 2021, amongst its four core tracks: grow core revenue, accelerate digital revenue streams and implement and optimize efficient delivery. Mobily has made significant steps in our digital transformation this year.

Innovation 130

Innovation Telecommunications Strategy Infrastructure 130