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Kyndryl bets on partnerships, consulting arm to redeem itself

CIO

IBM spin-off Kyndryl is betting on its consulting arm, dubbed Kyndryl Consult, to return to growth by rapidly expanding its partnership ecosystem to deliver more diversified offerings. “We According to Slaga, this was not fully possible when the company was a part of IBM and had to give preference to IBM’s software and services.

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Accenture buys Navisite in its 4th acquisition of 2024

CIO

Accenture on Wednesday said it is acquiring digital transformation services provider Navisite in an effort to boost its cloud transformation business. The company has served clients in sectors such as technology, business services, healthcare, life sciences and manufacturing. Redkite is an IT consultancy firm.

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How AI can boost customer satisfaction, retention, and loyalty in the contact center

CIO

AI First in the Contact Center IBM Consulting and Amazon Web Services (AWS) are working together to bring an AI-first strategy to contact center transformation. They have created a joint solution that combines Amazon Connect with additional features from IBM Consulting to optimize and personalize customer communication.

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SAP 2024 outlook: 5 predictions for customers

CIO

A host of new product and feature launches, questions about SAP’s plans for managing commitments to legacy platform customers, and the acceleration of generative AI in popular products such as SAP RISE are just a few of the major issues enterprise SAP customers will need to keep on top of in the year ahead.

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Apache Cassandra® NoSQL for the Relational DBA

Learn from Lewis DiFelice, an experienced Professional Services Consultant at Instaclustr, as he shares his journey transitioning from SQL to managing a 40-node Cassandra cluster. Gain insights into Cassandra's architecture, configuration strategies, and best practices.

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IT services spending signals major role change for CIOs ahead

CIO

It’s about how IT services as a category is rising to become the No. Rent vs. buy Breaking down its projections, Gartner sees IT services spending increasing 8.7% Gartner forecasts software to overtake the near stagnant communications services sector for the No. They are still losing employees to IT services firms.

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IBM bets on generative AI to escape economic headwinds

CIO

In this past quarter, we saw good revenue growth in software and consulting,” IBM CEO Arvind Krishna said during an earnings call. This is helping drive solid growth in our software and consulting businesses. However, revenue from security software shrunk by 3% year-on-year as managed security services business slowed down.