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Elevate your digital transformation with impactful sustainability

CIO

The Equinix Global Tech Trends Survey found that 71% of global IT decision-makers agree that sustainability strategy and practices are critical to the longevity of their business, and 65% said their companies would only work with IT partners who can prove they meet key carbon-reduction targets.

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How we’re driving sustainable impact for business and society

CIO

Considering the broader impact — across business, people, and the planet — of how we run our business isn’t new for Dell Technologies. FY23 report highlights Our annual environmental, social, and governance (ESG) report is how we hold ourselves accountable and stay on track to deliver on goals we will achieve by 2030 and beyond.

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6 Ways To Streamline Tech Hiring With A Recruitment Automation Platform

Hacker Earth Developers Blog

I am a big believer in letting technology do the heavy lifting and recruitment is one area that can greatly benefit from this. Can your company battle skill gaps, talent shortage, and mass quitting with outdated recruitment tech stacks? Now let’s add a layer of technology to this. I’ve said this before and I’ll say it again.

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Operative Intelligence helps contact centers figure out what customers really need

TechCrunch

As a result, James was able to help that contact center increase its net promoter score 5x. The brothers continued to work on their method with high-growth tech companies and three years ago, started looking for a way to turn it into a software system. Its platform also breaks down customer inquiries into prioritized lists.

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Rackspace’s CTO takes a broad view of sustainability

CIO

Srini Koushik has been passionate about the environment for 35 years and now, as a board member of the nonprofit SustainableIT.org and CTO of cloud services provider Rackspace Technology, he wants to help enterprises achieve sustainability in the cloud. Think globally, act locally Koushik is putting all this into practice at Rackspace, too.

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Nigerian digital bank Carbon hit $240M in payments processed last year, up 89% from 2019

TechCrunch

There have been rare cases in the past, for instance, when Rocket Internet had to include Jumia’s financials in its yearly reports after going public. “Our annual report will be released in the second quarter after our financial audit has been concluded. Image Credits: Carbon.

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Customer service: five trends

Xebia

Every organization has an ‘open kitchen’ due to digital customer service A restaurant chef, working in an open kitchen has to think twice about the ‘3-second rule’ when it comes to fallen food. Even due to social media, all organisations are operating with an open kitchen nowadays. Did a piece of food fall on the floor?

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