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5 questions CIOs must ask after Southwest Airlines’ failure

CIO

The last thing any CIO wants is to experience catastrophic operational issues during a peak season, but that’s exactly what executives at Southwest Airlines faced last week. 19-28 far exceeded any other airlines’ operational impacts. Even before the blizzard hit, Southwest Airlines CEO Bob Jordan acknowledged on Nov.

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Lufthansa’s digital future takes flight with ‘Digital Hangar’

CIO

Each Hangar houses agile coaches, business analysts, data and analytics specialists, product owners, Scrum masters, software engineers, and user interface designers — all with one mission: to elevate the airlines’ digital customer experience before, during, and after the flight. Experience is not only the cherry on the cake.”

Airlines 325
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8 big IT failures of 2023

CIO

Both United Airlines and Hawaiian Airlines saw service outages in 2023 resulting from wonky software upgrades, and Southwest ended the previous year with a Christmas travel meltdown blamed on outdated systems. Probably the worst IT airline disaster of 2023 came on the government side, however.

Airlines 345
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Brex takes a swipe at Concur with an expansion into travel

TechCrunch

Besides seeking to snag market share from incumbents such as Concur, Brex is also taking on startups such as Navan (formerly called TripActions) — which actually started its business focused on travel expense management before broadening its offering — and also Ramp, which itself expanded into travel last year.

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2022 crypto predictions from Prime Trust CFO Rodrigo Vicuna

TechCrunch

ust look at the numbers: 80 million unique crypto wallets; Bitcoin and Ether grew 60% and 407%, respectively; El Salvador adopted bitcoin as official currency; the NFT market generated $2.5 Media coverage, financial institutions, and companies with hefty marketing budgets jumped in and made it seem as if mass adoption was already here.

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Email Marketing Software in the Travel Industry: Benefits, Challenges, and Success Stories

Altexsoft

This is a guest article by Carla Andre-Brown, content marketer from Mailbird. Email marketing is used in the travel industry to approach typical challenges, like standing out against competition or making use of collected data to create a personalized campaign. The Challenges of Marketing to Travelers. Personalization.

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Proving that chatbots are alive and kicking, Quiq raises $25M

TechCrunch

Quiq claims that revenue doubled in the past year as the company’s customer base grew to over 200 brands, including Overstock, Spirit Airlines, and Brinks Home Security. . Even if a company increases its budget, in today’s tight labor market, it’s impossible to find people to do all the work,” Myer said.

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