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5 Benefits of Technical Support Outsourcing

Mobilunity

When businesses have limited resources, are growing too swiftly, or don’t have access to the right skills and experience, technical support can quickly become a major issue. This is why businesses that struggle with offering good technical support should look into outsourcing.

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“Zen” and “Fresh” Way for Technical Support

Xoriant

My previous blog post highlighted the role of technical support in software development. This blog post is to compare two CRM tools that will help you in achieving your goal of providing great technical support experience. A good CRM tool is necessary today for providing efficient technical support.

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Legal NLP Releases Law Stack Exchange Classifier, Subpoena NER and more

John Snow Labs

Law Stack Exchange Classifier This new model is a text classifier trained on the Law Stack Exchange dataset. internet”) due to limited examples. internet”) due to limited examples. For example, the following text is categorized by the model as belonging to the copyright category. Who owns the copyright to all of this?

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Aligning security and business strategies

CIO

In times of economic downturn, for example, cybercrime may increase as people turn to illegal activities to make money. For example, suppose an organization has multiple teams or departments responsible for different parts of its cybersecurity strategy. Looking at history, this does not bode well for levels of cybercrime.

Security 246
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Pixyle AI wants to make visual search more intuitive for online retailers

TechCrunch

Pixyle AI’s neural networks train its visual AI algorithms to not only identify fashion items in an image, but also categorize them by attribute, like color or pattern, that match the keywords shoppers use when searching for an item. The goal is to “see” images as a human would.

Retail 246
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Information extraction with LLMs using Amazon SageMaker JumpStart

AWS Machine Learning - AI

Tasks such as routing support tickets, recognizing customers intents from a chatbot conversation session, extracting key entities from contracts, invoices, and other type of documents, as well as analyzing customer feedback are examples of long-standing needs. It consists of several Jupyter notebooks and a utils.py

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Why Ruby Life CISO George Al Koura puts people first

CIO

What’s interesting is I had no formal education or training on threat intelligence, and I was learning security operations in the cyber role on the fly at the time. They have the best CTI platform, but they also have talented account and technical support.