article thumbnail

How CIOs use AI to elevate CX services

CIO

Technology specialist Salesforce reports that more than two-thirds of service professionals believe gen AI will help them serve their customers better, while Forrester expects it to give CX teams a huge boost through 2024. The companies analyzed 5,000 crunching sounds over six months and created an app that gamers download to cancel it out.

article thumbnail

CIOs in financial services embrace gen AI — but with caution

CIO

Cugini at KeyBank agrees, and adds that the exploration has to include a cross-functional team from all areas of the business, not just IT. “We CIO Tiago Azevedo of Boston-based low-code development platform OutSystems agrees. “In However, developing and deploying an LLM is costly. Humans get fatigued.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Avoiding Last-Mile Challenges for Remote Workers

CIO

But there’s one catch we often hear regarding productivity, and that is inconsistent Internet connections that downgrade the experience, particularly while conducting conference calls or sharing material from a home office. Best Practice 2: Internet service is an essential utility for key employees. cellular, air-gapped systems, etc.)

Backup 245
article thumbnail

6 Defining Values of a Leadership Culture

N2Growth Blog

Twelve years after launching culture change consulting services, I am finally sitting down to write about six defining values of a leadership culture. No surprise that all six values rise and fall on leadership. As I dug around the internet, three data points came to light. Leadership Alignment. Leadership Listens.

Culture 140
article thumbnail

Hybrid meetings: 5 best practices for better outcomes

CIO

Offering a work-from-home option is no longer negotiable if you want to keep your teams staffed with talented employees. The key to keeping your team — and keeping them engaged — is hybrid work. The remote team often shouted into a room of chatter and were often ignored or forgotten.

Meeting 321
article thumbnail

Hate being more productive? Ignore AI agents

CIO

For all the risks of hallucinations or bad behavior from models trained on the open internet, generative AI strategy in all our organizations is about unlocking the potential of well-intentioned people to create well-intentioned AIs tailored to their specific context. How can it assist legal teams with contracts?

article thumbnail

P&G enlists IoT, predictive analytics to perfect Pampers diapers

CIO

The project, which earned Proctor & Gamble a 2023 CIO 100 Award for IT innovation and leadership, has had a profoundly material impact on the manufacturing floor. If the data is trending in a bad way, you can see in six to eight hours if it would fail [in manufacturing],” Kietermeyer says. “We

IoT 246