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53 Questions Developers Should Ask Innovators

TechEmpower CTO

At TechEmpower, we frequently talk to startup founders, CEOs, product leaders, and other innovators about their next big tech initiative. After all, that’s what tech innovation is all about. Background Questions Let’s start with some background questions about the business and product. Who are the customers?

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4 tips for championing contact center innovation from an award-winning customer experience leader

CIO

Innovation is essential, especially in the contact center as the tip of the spear in customer experience, but how do you activate your modernization plan? I had the opportunity to speak with Mary Daniel, VP of Customer Solutions Center for Aflac, a long-time Avaya customer, at the Gartner Symposium last fall.

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TIAA modernizes the customer journey with AI

CIO

Customer experience is a key pillar of TIAA’s mission to help employees of nonprofit institutions achieve their retirement goals. And just as retirement decisions can be complex, so too can be easing customer journeys, from contributions to investment decisions to beneficiary designations and more.

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A changing market landscape requires constant evolution: Our mission for VMware customers

CIO

Our goal since the Broadcom/VMware acquisition was completed last November has been to help our customers move fast in their digital transformation to position themselves for success. Even before the transaction was finalized, we had been listening to VMware’s customers.

Marketing 260
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Transforming IT culture for business success

CIO

IT professionals are prioritizing intangibles such as greater work/life balance, opportunities for reskilling and upskilling, and higher-value, meaningful work more so than in the past, which changes what constitutes winning IT culture. IT’s continuing evolution away from order-taker to strategic business partner has also had an impact.

Culture 321
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Is it worth measuring software developer productivity? CIOs weigh in

CIO

Most enterprises are committed to a digital strategy and looking for ways to improve the productivity of their workforce. This has spurred interest around understanding and measuring developer productivity, says Keith Mann, senior director, analyst, at Gartner.

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Lufthansa’s digital future takes flight with ‘Digital Hangar’

CIO

A new business unit, which also has hubs in Brussels, Frankfurt, Gdansk, Vienna, and Zurich, Digital Hangar was founded in September 2022 with the aim to create the world’s best-connected travel experience, incorporating both in-person and digital services.

Airlines 318