Remove topics customer-success
article thumbnail

Reducing costs per contact

Xebia

It’s crucial to focus on the service cost ratio, calculated as (number of customer contacts * cost per contact) / transactions. It’s crucial to focus on the service cost ratio, calculated as (number of customer contacts * cost per contact) / transactions. This blog is about reducing costs per contact. “If

Groups 130
article thumbnail

4 Reasons Why Your Business Needs a Blog

KitelyTech

Everyone has heard of a “blog” and most business owners have been told at some point that their business needs one. However, it isn’t obvious to most people why they need a blog, or even what a blog actually is. Blogs have become a useful tool to help businesses attract potential customers. What is a blog?

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

6 Blogging Strategies to Promote Your Business

KitelyTech

Any business can benefit from a blog, but it takes the right strategy to get results. A great way to create an online presence for your business is through blogging. Unfortunately, many businesses end up abandoning their blogs altogether when they don’t receive the web traffic they expected. Identify Your Purpose.

article thumbnail

The four main goals of our Freshworks implementations

Xebia

More grip on the operations Lower costs of customer contact Improved customer experience Improved employee experience In this first blog of a more extensive series, we will focus on the first goal “more grip on the operations”. At this stage, we try to find the underlying cause of the low customer satisfaction.

Analytics 130
article thumbnail

10 most in-demand generative AI skills

CIO

NLP aims to create smoother experiences for those interacting with AI chatbots and other services that rely on generative AI to service clients and customers. AI chatbot AI chatbots have become commonplace in modern society, especially in e-commerce, customer service, and retail. Generative AI, Hiring, IT Skills

article thumbnail

Blog – Does Agile Testing Improve Application Development?

Datavail

The process focuses on collaboration among the team, the customer, and the users, and working iteratively to refine the team’s output. Each phase is dependent on the successful completion of the previous phase. Focus on the customer. Everyone’s goal should be to develop a product that works best for the customer.

Agile 52
article thumbnail

Indonesian D2C insurance marketplace Lifepal raises $9M Series A

TechCrunch

The same kind of experience a customer has today on a marketplace like Lazada—the convenience, all digital, fast delivery—we saw was lacking in insurance, which is still operating with offline, face-to-face agents like 20 to 30 years ago,” he said. In fact, Ficari said about 90% of its customers use it. Qoala raises $13.5M

Insurance 265