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5 key metrics for IT success

CIO

IT leaders are drowning in metrics, with many finding themselves up to their KPIs in a seemingly bottomless pool of measurement tools. There are several important metrics that can be used to achieve IT success, says Jonathan Nikols, senior vice president of global enterprise sales for the Americas at Verizon. Here they are.

Metrics 350
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The Shift Beyond the Hype: Transitioning from Vanity Metrics to Authentic Business Objectives

Xebia

Introduction Among the sea of metrics, vanity numbers have often taken the spotlight, leaving many organizations lost in a world of misleading indicators and superficial gains. The catch is that many of these metrics (Website views, Leads in Sales Funnel, Marketing spent, Revenue without profit etc.)

Metrics 130
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TechCrunch+ roundup: 3 key hiring metrics, building SDR teams, insurtech investor survey

TechCrunch

TechCrunch+ roundup: 3 key hiring metrics, building SDR teams, insurtech investor survey by Walter Thompson originally published on TechCrunch “Pipeline generation at early-stage companies is expensive and time consuming, often more so than the sales process itself. What do I do?

Metrics 242
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15 Key Product Management Metrics and KPIs

Altexsoft

To deliver the most value, encourage your return and loyalty, executives of companies like these start their weeks with looking at metrics – pieces of quantifiable data that illustrate the changes in revenue and customer behavior. In this article, we will introduce you to metrics and KPIs to track your product success.

Metrics 92
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10 Help Desk Metrics to Track for Maximum Efficiency

Kaseya

Without a system or process, users will not know where to direct their queries and IT technicians will not know how to track and resolve tickets. What are help desk metrics? IT technicians use several metrics to track help desk performance and ensure that it remains productive, efficient and operates at its best capacity.

Metrics 59
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The Ultimate Model for Managing Performance in Agile Environments

Xebia

Nor is it as top-down as the Spotify illustration suggests—where leadership sets the goal and others figure out how to achieve it. It’s almost as if it was a dirty word, because, as they say, “Wasn’t this the dominant, KPI-driven, directive, performance-drivenmindset we tried to get rid of in the first place?

Agile 130
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Data-driven Software Engineering: How to Avoid Common Problems

Exadel

It also plays an important role in the work of software engineers by providing accurate, actionable feedback that helps engineers understand where and how to make improvements to a product or process. Data also helps IT leaders visualize how work is being done, the quality and quantity of output, and how they can improve the lives of staff.